the “bottom” usb port does not work, if i connect the led light it does not turn on. However, that same LED light works if I connect it to the “side” USB port.
If you have already switched the USB ports to check and there is no issue with the light strips, I am afraid the sync box has faulty.
If the WIFI indicator did not light up, it means the sync box did not recognize the light strips. May I kindly know if the light strips will turn on and go around after it had been connected and powered on?
Please attache a your order number and a small video to display your problems. And you can contact our support email for the aftersales service.
Hi there.
If you have already switched the USB ports to check and there is no issue with the light strips, I am afraid the sync box has faulty.
If the WIFI indicator did not light up, it means the sync box did not recognize the light strips. May I kindly know if the light strips will turn on and go around after it had been connected and powered on?
Please attache a your order number and a small video to display your problems. And you can contact our support email for the aftersales service.
support@light-mi.com