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1.4 only recognises left side of the screen

The app only recognises the left side of the screen, and the while led strip takes the colour of whatever is on the let side of the screen. Any fixes for this?

3 answers5 replies

8 Comments

Lytmi

Mar 21

Hi there, may I know if your issue is for the PC version or TV light? You can contact our support email via email with your problems.

Faran Sepehri

Mar 14

Lytmi

Mar 16

Replying to

Hi there. It might be the wrong setting on the APP. Please choose Light Strip Option on your APP. If you select light post option, it might display incorrectly. Please have a try on the setting on APP.

Faran Sepehri

Mar 17

Replying to

@Lytmi I dont have the app, mine doesn't have networking capabilities. On the app for windows I put the scene on 'Movie'. I tried turning on and off top/side bars, i reset the connection multiple times, and even tried it on another device, still no luck :(

Lytmi

Mar 14

Hi there, please try to reconnect the sync box. After all the connection, please unplug the power supply and re-power it after 10 seconds. Let the box reactivate.

If the WIFI indicator did not light up, it means the sync box did not recognize the light strips.

May I kindly know if the light strips will turn on and go around after it had been connected and powered on?

If it still does not work, feel free to contact our support email for after sell service

support@light-mi.com

Faran Sepehri

Mar 14

Replying to

yes the light strip turn on and go around after being powered on, but the problem still persists. Any other mode on the app works fine, it's just the movie mode that doesn't work right

Lytmi

Mar 14

Replying to

@Faran Sepehri Could you kindly attach a small video for us to better analyze and provide suggestions?

Faran Sepehri

Mar 14

Replying to

@Lytmi There you go!