Bonjour, I have received and installed my neo 2.0 kit and I have a couple issues to mention. First, please excuse me if my english isn’t correct, I’m a french user of this forum :)
The first issue is with the length of the strip. I have a samsung 65’ TV and the strips are too short to cover the frame if installed following the instructions, and by a few centimeters (5cm minimum) on each side. Could lytmi send me the longer version of the strips please?
SDR content looks cool!
unfortunately HDR content is not as good at all and Dolby vision is a problem too.
Less important is the CEC commands like volume up and down that seem to be blocked by the neo box. Is there a way to fix it please?
And one more thing. Is it normal that the subtitles block the light when on screen Please?
In conclusion, when watching SDR content, it really looks cool, really, but the effect doesn’t cover all my TV as the strips are too short and I hope there‘s a solution for HDR and DV content, maybe I’m not using the right settings on my fire stick? The “color depth” in the settings should be adjusted?
I am a bit disappointed by the problems I am encountering, the kit wasn’t cheap, I hope the customer service will be able to help.
Merci for having spent time considering my feedbacks.
@Jack Hi sir, it has been three days since I have written my comment and no replies yet. Since then I’ve had time to read the forum, I am real sad to realize that I’m not the only one complaining About the same problems. Please come back to me (and the others).
We’ve believed in your company and product, don’ let us down!