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Bad customer experience!

I bought the new NEO box 2.0 when it was released. When I finally recieved it, it has huge issue with picture fall outs. I've documented the issues and has been promised new shipment with NEO box updated and HDR splitter. Has waiting for over 1 month now and still no shipment or track and trace.. really bad customer experience !! :( :(

6 answers2 replies

8 Comments

Lytmi les crottes

Feb 02

Produit non fonctionnel, le HDR et le Dolby Vision ne fonctionne pas du tout .... cette société n'a absolument rien inventé sur Aliexpress énormément de vendeurs vendent le même produit avec une marque différente : https://fr.aliexpress.com/item/1005003118797362.html...

Duper le client de cette manière est totalement scandaleux!!!!! il pratique tout simplement du Dropshipping Ne perdez pas votre argent.... fuyez!!!!!

Adi Hadzikadunic

Feb 08

Hi Lytmi, I have not received this tracking number before, so thank you. Can you tell me what is included in this shipment?

Adi Hadzikadunic

Feb 03

documentation

Lytmi

Feb 08

Replying to

Hi, the replacement is sent out on Jan, the tracking number is YT2202421272108586.

Lytmi

Feb 03

Hi there,

May I know your order number? I will check with the shipping status of your new box. The tracking number is sent by system, it maybe something wrong caused you didn't receive it. You can also email to support@light-mi.com, our customer service team will assist you. Thank you.

Adi Hadzikadunic

Feb 03

Replying to

I dont have the new order number, only the old one which is 3789. I've been promised new shipment with HDR splitter 1 month ago and still no shipment :( The execuse has always been corona. I have the whole mailchat in my inbox..

Gabriele Porzio

Feb 03

I have the same Problem... :(

Klay

Feb 02

I’ve found that a lot of the drop outs occur because of the cheap HDMI cables that Lytmi sends with the device. I replaced mine with a certified HDMi 2.1 cable and no more black screen flashes.