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    Panoramis
    Apr 12

    black bands above and below...

    in General Discussion

    Hello everyone;

    I have received the kit and everything is fine, except that in movies with black bands above and below, both parts of the TV do not light up. any solution?

    Thanks in advance.

    2 answers1 reply
    0
    1
    Lytmi
    Apr 13

    Hi there,


    I believe NEO sync box have the black bars refill function. Could you kindly attach the issue pictures for us to better provide suggestions?

    1
    Panoramis
    Apr 13

    the top and bottom parts of the led strip do not change according to the top and bottom margin of the film, only those parts light up a little


    Lytmi
    Apr 14

    Thx for the provided pic:))


    For the black bars refill, the R&D team considers that the source of the movie is either 21:9 or 16:9 ratio. (Only the black bars refill algorithm is added on the top and bottom sides) 


    May I kindly know if this happens in any video or mode? Is it possible to fix the aspect ratio?

    0
    3 comments
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