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black bands above and below...

Hello everyone;

I have received the kit and everything is fine, except that in movies with black bands above and below, both parts of the TV do not light up. any solution?

Thanks in advance.

2 answers1 reply

3 Comments

Panoramis

Apr 13

the top and bottom parts of the led strip do not change according to the top and bottom margin of the film, only those parts light up a little

Lytmi

Apr 14

Replying to

Thx for the provided pic:))

For the black bars refill, the R&D team considers that the source of the movie is either 21:9 or 16:9 ratio. (Only the black bars refill algorithm is added on the top and bottom sides)

May I kindly know if this happens in any video or mode? Is it possible to fix the aspect ratio?

Lytmi

Apr 13

Hi there,

I believe NEO sync box have the black bars refill function. Could you kindly attach the issue pictures for us to better provide suggestions?