Black bar auto refill doesn’t work

Question

Does anyone else have issues with the black bar auto refill not working when watching a movie? Not sure if this has anything to do with Dolby Vision issues and hopefully the splitter solves it.…the lights just emit a neon green, same goes for when the screen is black

larry barnes · Accepted Answer

I gad the same problem but I was using a 4x2 hdmi splitter and had it connected wrong which gave me the green light on top and bottom. I had to connect the TV hdmi into the output on the splitter and the additional output into the input on the Neo 2.0. The output on the Neo 2.0 is not being used. I now have 4kUHD and HDR with the colors synced around the whole screen now

Lytmi · Answer

Hi Larry. Thanks for sharing your case. I believe it will be helpful for many users:)

Conar Dunne · Answer

^ this solution also worked for me

Jeff Bell · Answer

I am having the same problem.  The solution suggested above using a 4x2 HDMI splitter did not work for me.  Is there any other solution for this?  It's pretty much useless without getting the effect on the top and bottom of the TV.  I really would like this to work.

Lytmi · Answer

Hi,Please try to plug out all connections and reconnect them, please noted that plug in the power is the last step.