Hello there
So problem overall I'm super satisfied with the sync box, only problem is that the colors on the bottom are offset to the right by like 5cm. Top and sides are super ok but the bottom is bothering me. Tried resetting so the box calibrates new but nothing happened.
I thought I installed the led strips properly but right now my only guess is, putting them more to the left but then left side wouldn't fit. Which it does right now.
So what to do?
Dear,
I got the feedback from the developing team. The reason for the displacement is that this problem may exist in the characteristics of the light strip of the 12V3 lamp section. The fineness is not enough, and there will be more or less section problems in the tail.
So this leads to inevitable errors in some situations.
You can choose a position to cut the light strip as indicated by the blue arrow in the picture.
To make it more suitable for your screen.
Sorry again for the inconvenience. We are working hard on fixing this issue.
So tried reconnecting and re-powering. Still same behaviour.
I hope the pictures can make clear what bothers me. The offset on the bottom left is always visible and the first thing i kinda see.
Hi there.
Could you please try to re-connect the sync box and re- power it again? And the light strip will recalibrate the offset.
It is possible that the SIDE and BOTTOM were plugged in the wrong way at the beginning, and then they were reversed, without re-powering on the recognition.
Please kindly re connect and re power it. If it still does not work, it would be nice of you to attach the pictures or videos for us to better provide suggestions.