Hi, received my Neo today and after all day trying it I just can't get it to connect to the app. My home is all smart home items from a variety of different companies so I'm pretty competent at set ups usually. I've tried a couple of different 2.4 ghz network and it won't work on any. Initially when everything is plugged in, the LED strips do not light up at all and the power light just flashes. If I unplug the HDMI output cable (to my TV) one of the LED strips fully lights up, the other lights about 4 or 5 LED's (at the beginning nearest to the USB connector), if I switch the USB's round the same strip lights up so I'm guessing something is wrong with the strip that only lights a few LED? When I do this the power light stops flashing and remains solid and the wifi light flashes (I'm assuming to pair)
The app doesn't pick it up automatically, I have tried manually lots of times and it just won't find it. When I try on an android device it gets nowhere. If I try on an IOS device it ticks "Find device" then at 50% it ticks "Registration" but then gets nowhere it reaches 100% and pops up "Network connection failed, please check if the device is connected."
I've tried via Tuya Smart app, which I have a number of devices already on, I'm not sure what device I should be looking for but have tried several lights both wifi and BLE and it doesn't find it. My bluetooth is on and I have tried all the items next to each other so not sure what else I can do to get it working! Any help would be appreciated