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    Matty UK
    Dec 28, 2021
      ·  Edited: Dec 28, 2021

    Come on now Lytmi and Jack HDR clearly doesn't work.

    in General Discussion

    The Lytmi Neo 2.0 does not work when in HDR. You can try and get around it by saying this is just a quirk of the Neo and how it's meant to be, but that's clearly not the case. Explain this to me Lytmi and Jack? The screen clearly shows red, but the Lytmi shows as white to a very very faint orange. This is not a quirk and this is not how it is meant to be. This is a clear fault and not as advertised...


    12 comments
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    Matty UK
    Dec 28, 2021

    In this video the screen is clearly showing orange. Yet the Lytmi Neo is showing a very very faint green colour.


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    Fabrice Fidel
    Dec 28, 2021

    I actually just wrote them about the same issue

    Matty UK
    Dec 28, 2021

    Quite a few people have mate. They never really give a solution just sorries and try to make out that it's normal. Then they won't offer refunds if the item has been installed despite that being against the law. Why wouldn't we install the item that we purchased? It's not our fault the product is faulty and not as advertised and that we found faults after installation.

    Jack
    Dec 28, 2021

    @Matty UK Sorry but the HDR right now it's indeed paler and whiter compared SDR mode, if the HDR is not working in your case, please wrote to support for further assistance.

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    Jack
    Dec 28, 2021

    Hi Fabrice, don't know if your case is exactly the same with Matty or not, as the testing devices, input resources, resolutions, display settings...may vary person to person, so it's better if you can provide more detailed info. Also, here is a link maybe can help you: https://www.play3.de/forum/index.php?%2Ftopic%2F219787-gel%C3%B6st-sonytv-und-ps5-4k-und-hdr-gleichzeitig-geht-nicht%2F&fbclid=IwAR3GfBJSvfa4FPNovQkXBdhRi9_vFMumUZYm6RG8Lws6JaaxhiAULg9X0Xg

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    Fabrice Fidel
    Dec 28, 2021

    Unfortunately the link you provide 1 is not in English 2 after translating it talking about ps5. although I have this issue as well but I’m am more concerned that even with my Apple TV 4K HDR colors are not red for red blue for blue etc. it’s not a read item it should not be sold, if I knew this prior I would have never taking down my Govee as it was working perfectly minus having the camera visible!

    Jack
    Dec 29, 2021

    Hi Fabrice, sorry to hear that, but could you shoot us a video clip?

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    Fabrice Fidel
    Dec 30, 2021

    @Jack


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    Jack
    Dec 30, 2021

    @Fabrice Fidel This is HDR mode, right? And I thought our support already replied you

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    Fabrice Fidel
    Dec 30, 2021

    i’ve mentioned that twice above that it was HDR, and i have not gotten a response yet, uploaded the same video to them

    1
    Dhom H
    Jan 02

    Same issue. Doesn't display red accurately, Most of the colors are muted also. Not exactly accurate as shown in this youtuber's review. https://www.youtube.com/watch?v=vwK-U548RcI At this point, I'm pretty sure this company is doing a bait and switch. Give out good product to reviewers and give us the inferior product.


    12 comments
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