bonjour,
j'ai un défaut "connecting device to timed out" à chaque fois que j'essaie de synchroniser la néo box avec l'application light mi. je suis bien en 2,4ghz j'ai ré installé l application et toujours meme problème
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Hi there,
Make sure search the device on the APP ONLY AFTER powering on the LED strips. Otherwise, Neo cannot be found on the APP.
If the WIFI indicator did not light up, it means the sync box did not recognize the light strips.
May I kindly know if the light strips will turn on and go around after it had been connected and powered on?
Make sure the phone's Bluetooth, GPS/Locations and WIFI are all turned on, and WIFI must use the 2.4 frequency network.
And do not add device manually. The app will detect the sync box automatically.
Kindly refer to the installation video: https://www.youtube.com/watch?v=vwK-U548RcI&t=324s
If it still does not work, please attach your order number and issue to our support email: support@light-mi.com