I'm accessing apps via 4k Firestick. Almost everything works with the lights except certain (mostly all the latest) content on Disney+. The issue is that lights get fixed to solid purple or a mix or purple and red. HD, 4K ULTRA HD and HDR10 content work fine but anything that seems to have Dolby vision listed gets the same purple lights. I'm confused because Dolby Vision is listed as compatible on Lytmi 2.0 specifications. I have tried lowering the quality settings (even to SD) within the firestick itself and the Disney + app but the issue remains. What's up with this? Has anyone else had similar issues?
Dear.
Thanks for the provided pictures. May I kindly know if you have Firestick Cube or max?
I don't have either. I simply have an older generation firestick 4k. I have tested on another more modern firestick 4k and it also has the same results. None of these firestick are the MAX version.
Hello there,
No worries, we will get the Dolby Vision problem fixed. As I mentioned the splitter solution. I have already applied the splitter for you. And the splitter will be sent to your order shipping address after the R&D has double checked and confirmed. The tracking link will be sent to you after it has been shipped out.