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Does anybody have problems with the stickers???

in General Discussion

The plastic parts fell off but the stickers still stick on the TV...

9 answers10 replies

19 Comments

The Utaker

Jan 07

I have exactly the same issue, so far tried some 3m foam tape which lasted one day, now using unibond sticky pads from B&M which has so far worked better apart from on 3 of the clips.

I personally feel it’s something todo with the plastic clips, maybe to do with the heat from the led strip which breaks down the bond. possibly a design flaw.

Armand Welsh

Apr 12, 2022

I attached my sync box, which is much heavier than the lights, to the back of my TV with two 3M command strips -- tape designed to the removed, and it sticks just fine.

Armand Welsh

Apr 12, 2022

Ditto. Same issue on mine that I just received. It lasted about 2 or 3 weeks (lost track) then they started falling off. the same thing, where the plastic falls off, but the stickers remain on the TV. I don't know why this isn't using a real 3M adhesive.

Unhappy Customer

Feb 08, 2022

Same issue here... The clips fell off the back of the TV after 4 days. The tape remained attached to the TV. I had other LED strips attached to my TV (from when I tried to do a DIY ambilight, which I will most likely go back to, since the LED's freeze after a few minutes) with 3M tape, so, I don't want to hear: "Due to the complex and diverse use environment, the life of the fixing glue may be affected. " It was 4 days!

MrX21

Feb 06, 2022

same here, all stickers came off. Come on no DV, a splitter that does not do what it is supposed to do (DV) and not even stickers that stick?!?

Lytmi

Feb 08, 2022

Replying to

Due to the complex and diverse use environment, the life of the fixing glue may be affected. For the fixing problems, I suggest you could use 3M stickers or double side tape for it. Since the adhesive clips are not sold individually. Or you could order the similar clips via Amazon.

For your case, I would love to offer $10 refund for this inconvenience. Hope you can kindly accept it.

I have submitted your precious advice to our developing team. Our technical team is working hard on this issue and optimizing it.

Justin Slusher

Feb 06, 2022

Same issue here. Didn't even stick for a week.I love the neo sync lights, however, they won't stay stuck to the tv. I cleaned the back of the tv with alcohol 1st even tried 2 sided gorilla tape after the original tape wouldn't stick.. ideas?

Lytmi

Feb 08, 2022

Replying to

For your case, I would love to offer $10 refund for this inconvenience. Hope you can kindly accept it.

I have submitted your precious advice to our developing team. Our technical team is working hard on this issue and optimizing it.

Justin Slusher

Feb 09, 2022

Replying to

@Lytmi I will accept $10. Thank you

Gerhard Meyer

Apr 12, 2022

Replying to

@Lytmi And the threat opener? I am pretty disappointed...

Lytmi

Jan 21, 2022

Hi there.

I sincerely apologize for this inconvenience. And I have submitted this case to our developing team to better improve our products.

Gerhard Meyer

Jan 21, 2022

Replying to

@Lytmi WHAT??? ARE YOU SERIOUS???

The 3m labeled stickers made by YOU lost their adhesive effect between the plastic part and the stickers itself!

The stickers stick WELL on my TV as you can see on my pictures.

So I would assume that the problem is either a quality problem or bad production.. 👎

That's no good costumer service at all!

Here in Germany they would send a new set of stickers without any questions...

Lytmi

Jan 23, 2022

Replying to

@Gerhard Meyer Hi there.

Thanks for your feedback. I sincerely apologize for this issue. And our developing team is working hard on this issue and optimizing it.

I am sorry to let you the the brackets and clips are customized and fixed in the kit and it cannot be sent individually. I suggest you could use 3M stickers or double side tape for it. Since the adhesive clips are not sold individually. Or you could order the similar clips via Amazon.

If you have any further question, please feel free to contact support@light-mi.com

Armand Welsh

Apr 12, 2022

Replying to

Be honest. These are not real 3M double sided tape, it's a cheap Chinese nock off. I have never had real 3M tape do this when the surface is properly cleaned. Are you assembly people not properly cleaning the plastic guides?