The plastic parts fell off but the stickers still stick on the TV...
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Jan 20
Does anybody have problems with the stickers???
Does anybody have problems with the stickers???
8 answers10 replies
The plastic parts fell off but the stickers still stick on the TV...
Same issue here... The clips fell off the back of the TV after 4 days. The tape remained attached to the TV. I had other LED strips attached to my TV (from when I tried to do a DIY ambilight, which I will most likely go back to, since the LED's freeze after a few minutes) with 3M tape, so, I don't want to hear: "Due to the complex and diverse use environment, the life of the fixing glue may be affected. " It was 4 days!
what can I say... use quality scotch 3M...
@Igor look... there are from 3M (I hope so)
it is china's 3M :-) Use the original
Yes. I did too. Poor quality rubbish.
@Gary Barnes and how did you fix it?
Hi there.
Due to the complex and diverse use environment, the life of the fixing glue may be affected. For the fixing problems, I suggest you could use 3M stickers or double side tape for it. Since the adhesive clips are not sold individually. Or you could order the similar clips via Amazon.
I sincerely apologize for this inconvenience. And I have submitted this case to our developing team to better improve our products.
@Lytmi WHAT??? ARE YOU SERIOUS???
The 3m labeled stickers made by YOU lost their adhesive effect between the plastic part and the stickers itself!
The stickers stick WELL on my TV as you can see on my pictures.
So I would assume that the problem is either a quality problem or bad production.. 👎
That's no good costumer service at all!
Here in Germany they would send a new set of stickers without any questions...
@Gerhard Meyer Hi there.
Thanks for your feedback. I sincerely apologize for this issue. And our developing team is working hard on this issue and optimizing it.
I am sorry to let you the the brackets and clips are customized and fixed in the kit and it cannot be sent individually. I suggest you could use 3M stickers or double side tape for it. Since the adhesive clips are not sold individually. Or you could order the similar clips via Amazon.
If you have any further question, please feel free to contact support@light-mi.com
Be honest. These are not real 3M double sided tape, it's a cheap Chinese nock off. I have never had real 3M tape do this when the surface is properly cleaned. Are you assembly people not properly cleaning the plastic guides?
Same issue here. Didn't even stick for a week.I love the neo sync lights, however, they won't stay stuck to the tv. I cleaned the back of the tv with alcohol 1st even tried 2 sided gorilla tape after the original tape wouldn't stick.. ideas?
Due to the complex and diverse use environment, the life of the fixing glue may be affected. For the fixing problems, I suggest you could use 3M stickers or double side tape for it. Since the adhesive clips are not sold individually. Or you could order the similar clips via Amazon.
For your case, I would love to offer $10 refund for this inconvenience. Hope you can kindly accept it.
I have submitted your precious advice to our developing team. Our technical team is working hard on this issue and optimizing it.
@Lytmi I will accept $10. Thank you
@Lytmi And the threat opener? I am pretty disappointed...