I have connected my neo box to my VU tv with the supplied hdmi cable however the video is not syncing to the strip. It does work. Rest of the modes like listen and all are working but as soon as i select video option in app the lights go off.
I tried switching hdmi connection from output to input ...resetting...switching off power and switching on again...also tried different hdmi ports on my VU tv but to no vail. Also have tried deleting and adding the device on the app..still nothing
Edit: I just thought i should let you know I am not using any external hdmi box (apple tv, etc) just want my smart VU tv content to sync with the neo box. Should i plug in one more input cable from a spare hdmi port on my tv to input slot of neo box and one output cable from tv to output slot of neo box. Think that will work? Or do i necessarily need an external hdmi device like apple tv or ps5..
Please help me it was a gift for my 5year old kid.
Hi there. Thanks for your detailed sharing.
I am afraid Neo can connect to devises via HDMI. And it cannot be used to sync the internal TV APP. Neo Sync Box needs an external source that uses a HDMI cord.
So please make sure you have the INPUT source (like TV box, PlayStation, etc). Plus, Neo box supports up to 4K 30Hz and HDCP 1.4 currently. If the video/movie source is 4K 60Hz or HDCP 2.0 above, it cannot recognize the sync mode. An additional HDMI Splitter (scanner down) form will be able to support.
Refer to the splitter guidance video:
Please kindly follow the above instructions. If it still does not work, you could attach the problem to contact our support email: email@example.com
Our support team will assist you😉
Also just noticed when I use any of the music mode the middle light on the neo box is blue. But soon as I select video mode the middle light turns