When HDR is enabled on the TV (Samsung MU9000) there is no image.
btw I have another TV Philips with ambilght and what you wrote about the HDR faded light is not true - on the Philips all content ambilight looks amazing.
I can add video if you like.
I had a similar problem connecting my PC, when using the Neo box my TV could not see the PC connection at all. I saw others used a HDMI splitter. PC in two ports out, one goes directly to the TV, the other goes to the HDMI IN on the NEO box. The HDMI out on the NEO is not needed in this setup.
May I know is the TV won't support HDR when pass through NEO or only the color display faintly?
It's normal for HDR colors to display faintly. Because compared with SDR, HDR is white light brightening. I suggest you can set SDR for comparison. HDR light color will be faded and lighter than SDR. Because HDR has increased white light, and it leads to a little chromatic aberration.
We are responsible for any quality related issue. Could you attach a small video to display your problem clearly?
Feel free to contact our support email if you need any assistance: support@light-mi.com
I am afraid it involves some setting of HDR on the TV. Kindly refer to the similar situation on this post: https://www.play3.de/forum/index.php?%2Ftopic%2F219787-gel%C3%B6st-sonytv-und-ps5-4k-und-hdr-gleichzeitig-geht-nicht%2F&fbclid=IwAR3GfBJSvfa4FPNovQkXBdhRi9_vFMumUZYm6RG8Lws6JaaxhiAULg9X0Xg
When HDR is enabled on the TV (Samsung MU9000) there is no image. btw I have another TV Philips with ambilght and what you wrote about the HDR faded light is not true - on the Philips all content ambilight looks amazing. I can add video if you like.
I had a similar problem connecting my PC, when using the Neo box my TV could not see the PC connection at all. I saw others used a HDMI splitter. PC in two ports out, one goes directly to the TV, the other goes to the HDMI IN on the NEO box. The HDMI out on the NEO is not needed in this setup.
Hi there.
May I know is the TV won't support HDR when pass through NEO or only the color display faintly?
It's normal for HDR colors to display faintly. Because compared with SDR, HDR is white light brightening. I suggest you can set SDR for comparison. HDR light color will be faded and lighter than SDR. Because HDR has increased white light, and it leads to a little chromatic aberration.
We are responsible for any quality related issue. Could you attach a small video to display your problem clearly?
Feel free to contact our support email if you need any assistance: support@light-mi.com
That's a good idea for pc but what about PS4,PS5 HDR... ? :\
Dear Elior,
I am afraid it involves some setting of HDR on the TV. Kindly refer to the similar situation on this post: https://www.play3.de/forum/index.php?%2Ftopic%2F219787-gel%C3%B6st-sonytv-und-ps5-4k-und-hdr-gleichzeitig-geht-nicht%2F&fbclid=IwAR3GfBJSvfa4FPNovQkXBdhRi9_vFMumUZYm6RG8Lws6JaaxhiAULg9X0Xg
@Lytmi there is only enable and disable for hdr on my tv