I reinstalled the previous version v1.09 and my problem was resolved. There is surely a bug in version 1.10
@Benjamin Scott if you have the same problem as me, then uninstall 1.10, clear the phone cache and download apk 1.09
Make sure search the device on the APP ONLY AFTER powering on the LED strips. Otherwise, Neo cannot be found on the APP.
Make sure the phone's Bluetooth, GPS/Locations and WIFI are all turned on, and WIFI must use the 2.4 frequency network.
You should “Add Family” in the APP the first time you use.
Kindly refer to the installation video:
If it still does not work, it would be nice of you to provide the problem screenshots for us to better provide suggestions.
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