To see this working, head to your live site.

hello, since the update of the application, I no longer have access to video, music or color options, do you have a solution?

2 answers6 replies

8 Comments

Nov 29, 2021

I reinstalled the previous version v1.09 and my problem was resolved. There is surely a bug in version 1.10

Nov 30, 2021

Replying to

@Mauricio Walser

Nov 30, 2021

Replying to

@Mauricio Walser

Dec 01, 2021

Replying to

@Benjamin Scott if you have the same problem as me, then uninstall 1.10, clear the phone cache and download apk 1.09

Nov 29, 2021

Hi there.

Make sure search the device on the APP ONLY AFTER powering on the LED strips. Otherwise, Neo cannot be found on the APP.

Make sure the phone's Bluetooth, GPS/Locations and WIFI are all turned on, and WIFI must use the 2.4 frequency network.

You should “Add Family” in the APP the first time you use.

Kindly refer to the installation video:

If it still does not work, it would be nice of you to provide the problem screenshots for us to better provide suggestions.