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Nov 28, 2021
hello, since the update of the application, I no longer have access to video, music or color options, do you have a solution?
hello, since the update of the application, I no longer have access to video, music or color options, do you have a solution?
2 answers6 replies
0
I reinstalled the previous version v1.09 and my problem was resolved. There is surely a bug in version 1.10
@Stéphane Caffiaux where did you get the version v1. 09? I won't reinstall it.
@Stéphane Caffiaux how do you do this? Please help!
Hi there.
Thanks for your feedback.
Just get to the IT department. I am sorry that due to server issues, our technical team is working hard to optimize.
This will be repaired in 48 hours.
Plz kindly check it after the reparation.
Hi there.
Make sure search the device on the APP ONLY AFTER powering on the LED strips. Otherwise, Neo cannot be found on the APP.
Make sure the phone's Bluetooth, GPS/Locations and WIFI are all turned on, and WIFI must use the 2.4 frequency network.
You should “Add Family” in the APP the first time you use.
Kindly refer to the installation video:
https://www.youtube.com/watch?v=Y6xBLI8FS2M&t=340s
If it still does not work, it would be nice of you to provide the problem screenshots for us to better provide suggestions.
Our email: support@light-mi.com