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How long does the return process take?

I decided to return my Neo Pro 2.0 kit based on reading various complaints around HDR support. My primary use case is Xbox Series X to LG CX and it seems like the 4k/120hz/DolbyVision/Atmos that I'm enjoying won't work so well with this setup. Thankfully, while I opened the box, I didn't unpack any of the components or make any cuts. I reached out to customer service via email last week to start a return, but never heard back. I then came across the return portal (https://ilytmi.com/a/returns) and submitted an RMA on 8/15, but I haven't heard back from lytmi. Has anyone else had success getting a return/refund? What sort of turnaround time should I be expecting. I'm used to these types of companies being quite responsive, but perhaps I've been spoiled.

Thanks!

2 answers0 replies

2 Comments

Lytmi

Aug 18, 2022

Hi Leo,

I believe Neo 2.0 PRO supports your setup with Xbox-X and it supports up to 4K 60HZ. You can still enjoy it under the supported resolution.

You can return it if you still insist on the return but we do hope you can keep it to try our amazing products and save the return shipping fee:)) Feel free to reach out the support team via email.

Best Regards!

Leo Hart

Aug 18, 2022

Replying to

Thanks for your reply. I have replied via email with the following:

My setup is the follows:

Xbox Series X (4k@120hz, Dolby Vision, HDR+) into an LG CX EARC into Sony Atmos Receiver

Everything I read on the forum suggests this setup is filled with problems. HDR isn't accurate, 120hz isn't supported. Latency is high. It also sounds like there are mixed experiences passing some of the other pieces through (atmos, etc). I don't want to downgrade my existing video/audio experience for bias lighting. It seems I am better off waiting for you to release the 2.1 version that will support all of the above.

I opened the box and took a look at the box itself, but have not taken anything else out or cut any lights. I wanted to make sure this could be easily returned.

Thanks,

Leo

Let's continue the conversation on email, as you suggested.