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    Daniel Schütz
    Dec 13, 2021

    LED Halfway

    in General Discussion

    hello with me the lower led strip only runs halfway! how can you fix this?



    2 answers3 replies
    0
    1
    Lytmi
    Dec 14, 2021

    Dear.

    Have you switc the USB port to check if the LED strips cannot light up in the same place?

    We would try to exclude the faulty problems for you.

    And please attach your pictures and order number to our support eamil: support@light-mi.com

    We would assist you for the aftersale service.

    1
    Daniel Schütz
    Dec 14, 2021

    Hello thanks for the quick answer Tried to swap the usb connections. But after the change, the upper strip only shines halfway exactly as it was on the other side.


    Greetings daniel

    Lytmi
    Dec 15, 2021

    Dear,

    If the side LED strip can light up normally, it means the sync box has some issues for it.

    It would be nice of you to attach the video after you have swap the USB connection. So we can help you to figure out whether the sync box or LED strips are faulty.

    0
    Daniel Schütz
    Dec 15, 2021

    @Lytmi

    here I took pictures before and after changing the USB cables! looks to me like an error in the box because the same error is only on the other strip when you plug the USB



    0
    Lytmi
    Dec 17, 2021

    @Daniel Schütz

    I see. Thanks for the provided pictures again. That's very kind of you.

    I notice all the LED strip can function well. So it may be that the sync box failed to activate and recognize the light strip.

    Please unplug the power supply and re-power it after 10 seconds. Let the box reactivate.


    The problem is most likely caused by power-on. When the control box is powered on, it will calculate and record the number of lamp beads, and the lights will be lit according to the calculated number of lamp beads.

    0
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