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Edited: Jan 02, 2022

Leds Offset Neo 2.0

in General Discussion

Both led strips (bottom , top) are wrong.

Is there any way to fix them manual through an app?

22 comments

22 Comments

Panagiotis Panagiotopoulos

Jan 14, 2022

I created a reddit post to describe all the problems I have with sync box. Very disappointed from this product. https://www.reddit.com/r/dreamscreentv/comments/s3s82l/do_not_buy_lytmi_neo_sync_box/

Lytmi

Apr 07, 2022

Replying to

Dear,

Sorry for the late responses. Your feedback is well received with many thanks. Understanding your concerns and inconvenience, we are under negotiation with various parties and the developing team for this issue. Will update and fix it ASAP.

We are responsible for any quality related issue. We would like to arrange the replacement for you to solve the issue. Plz kindly contact our support email with your order number and issue. Our customer service team will get back to you in 24 hrs.

Support@light-mi.com

zhobbitone

Jan 12, 2022

Must not be so hard to implement and its for them too to have some good function like that to have a nice experience and good survey to develop more products.

Another thing similar that it could be implemented is a basic (complicated to have an advanced setup i think) colour calibration to fit as best as possible with colour on screen.

Grey or white on screen light up the strip as something like very cold white for me. Seeing different colour between backlight and tv is a bit strange sometimes...

Anthony Petiot

Jan 11, 2022

@Jack @Lytmi We'd very much like to have an official response about this issue

Marcel Rubino

Jan 06, 2022

Got the same problem. Lytmi please let us define the amount of leds we have on a side. NEO 2.0

Panagiotis Panagiotopoulos

Jan 06, 2022

In that case one of the bottom or top LEDs should be ok. In my case both of LEDs stripes are having offset

Panagiotis Panagiotopoulos

Jan 05, 2022

@Lytmi care to resolve my problem?

Panagiotis Panagiotopoulos

Jan 06, 2022

Replying to

@Jack Sure

ajey

Jan 06, 2022

Replying to

@Panagiotis Panagiotopoulos @Jack shouldn't both cuts be with the same length (from a logical point of view)? Because left + top = right + bottom If you have cut less off the bottom because of the stand... the software isn't aware of it and thinks your screen is larger on those 2 sides of the longer strip.

Anthony Petiot

Jan 06, 2022

Replying to

@ajey In my case, both strips have the same length and I have the same issue

yenca

Jan 02, 2022

Same here! @Jack I think this could be solved with something as simple as being able to define led number per side. Also need in Alita, the PC version

Thanks

ajey

Jan 03, 2022

Replying to

Agree. And in addition: Alita needs support for 4-side strip. I got the comparison to the ASUS ROG AURA TERMINAL which got 4-sides connector and it looks so much better! Oh, and of course a color correction option for both too! Oh, and a fix for only getting 45 fps instead of 60 with V-Sync on with Alita. I'm not willing to publish a review before that is done.

yenca

Jan 03, 2022

Replying to

@ajey mine shows 22 fps... Im at 165hz monitor with gsync.

Is more fps better?

ajey

Jan 04, 2022

Replying to

@yenca beginning at 24 fps (frames per second) it's fluid to your eyes. Many movies in cinema got that. But on fast cam moves you can still see that it's not perfect. At least your game should get 30fps (like the old Xbox, but for a fluid experience 60 frames is the goal (that's the refresh rate of most normal TVs and monitors and the newer game consoles. Pro Gamers are heading for even more with freesync or gsync monitors V-Sync normally gets you stable 30fps or 60fps (the software sets the FPS to the Monitor Refresh rate. G-Sync and Freesync gets you variable FPS as the monitors are able to set their refresh rate to the rate of the graphics card. But it depends also on your hardware and graphics settings of the game, which FPS you get. In my example: I get 60 FPS when LYTMI software is not running and 45 FPS with Lytmi running. If I deactivate V-Sync I got over 80 FPS in that game (that's why I get 60 with V-Sync on. Even with Lytmi software running and V-Sync off I get over 70 FPS which should lead into 60FPS with V-Sync on. Here's a great example https://www.youtube.com/watch?v=_SzGQkI-IwM

Panagiotis Panagiotopoulos

Jan 02, 2022

I using neo 2.0 too

Anthony Petiot

Jan 02, 2022

Forgot to mention, I use Neo 2.0

Anthony Petiot

Jan 02, 2022

I'm on the same boat, it looks like the box thinks the strip is longer than it really is

As you can see in this picture when setting up the lights with the app, the green part does not start at the corner

I only positioned the strip on top, I don't want to stick anything as long as it doesn't fully work

zhobbitone

Jan 12, 2022

Replying to

@Anthony Petiot

I use previous version of 2.0. ordered 2 month before 2.0 release... any chance to have the 2.0 free?? ^^

On this version i have the same result with the app wizard setup. Left red light goes a bit on the top (5 led). Blue line on right goes on bottom (1 led).

My samsung tv near the stand is not straight so the bottom line is a bit longer than the top one. Perhaps its cause of this i have this result but its strange for the other side.

It seems that the strip dont manage each led with different colour but 3 by 3. It adds a difficulties to auto setup if a cutting line isnt exactly on an angle.

They must update firmware and app to setup exactly the length of each edge strip. On both version.