I regretfully need to request a refund after very little help from support and no response for days. The light strip has a huge dead section on arrival. I would rather get a new light strip than return the product frankly.
I actually very much like Lytmi products. I own the Pro kit and my only complaint is that it is difficult to appropriately hang the light strips so they don't fall. Properly-applied Gorilla Glass mounting tape resolved this issue.
Since figuring out how to hang the lights, I now wait to watch content until I can watch it with the Lytmi lights. Totally worth it, once the product works for you.
Bought a second set for Game Room monitor.
Order number LM99290 Neo Pop Kit.
Thanks for your feedback. We are responsible for any quality related issue in 18 months. Plz kindly contact our support to cover the warranty. Plus, plz also attached the issue video so we can better confirm the problems and provide suggestions.