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    Carlos Roldan
    Dec 23, 2021

    Lights not not syncing Apple TV 4k

    in General Discussion

    Just set up my box and they’re not syncing with the correct colors. any idea why?

    5 comments
    0
    Jack
    Dec 24, 2021

    A video showing how exactly the cables are connected, and what's colors of the lights, and what's the input resource for example the call of duty, what's the settings of the TV, will be much helpful in identifying the problem quickly.

    Carlos Roldan
    Dec 24, 2021

    @Jack I need a splitter please

    0
    Jack
    Dec 25, 2021

    @Carlos Roldan contact our support team via (support@light-mi.com) and you shall receive it, thanks.

    1
    rams-fibula.0c
    Dec 24, 2021

    I had the same issue. It was becuase my Apple TV was/is using Dolby vision which the current boxes (neo 2.0) cannot handle. They are sending me a signal splitter to downgrade the Signal to the neo but not the tv. As a temporary solution you can change the video output to a different quality from the Apple TV (like hdr) which is working ok for me at the moment.

    Carlos Roldan
    Dec 24, 2021

    @rams-fibula.0c how can I get one

    0
    5 comments
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