Losing signal to Neo box

the problem has been solved with the new version of the box that was sent to me! Great job

No, 50/60 Hz at my TV, the issue occurs. But anyway, even a higher refresh rate is also working with lower resolution. I tried 1080p also, but same behavior...

Does everyone have 120Hz refresh rates for their TV? I'm thinking that may be the issue if the device sent is only good for 60Hz.

The issue only seems to be when the TV is on an HD channel.

I'm using 8K hdmi cable and i have the same issue : black screen off and on and off and on , it's paintful.

Based on Lytmi information which I recevied from customer service, they fixed the issue in a new version sync box. Mine is shipped already, I am excited, let's keep fingers crossed guys! Keep you informed when I will receive the new sync box.

I am having same problem, tried everything. Black screen off and on and off and on. Tried all the mentioned fixes everyone has said, I have also contacted support and have not heard back! Help please Lytmi!

But it doesn't help with the hdr problem? I had also looked at it on Amazon and read that hdr does not convert to sdr.

Guys

I bought this and my lights are working perfectly. I know we shouldn't have to but I figure it's worth it!

HDMI Splitter 1x2 4K 60Hz 1080P 120Hz 4:4:4 HDR D-o-l-b-y Vision Atmos Scaler 4K 1080P,Firmware Upgrade HDMI 2.0 Splitter 1 in2 out HDCP2.2 PS5 Scaler EDID Switch,USB Power,ESD,Mini Case SP12H2

I'm using high quality HdMI

I have the same issues.

Any resolutions?

I did receive the replacement Neo box yesterday, but unfortunately the issues are still the same :(

It seems to be a general problem. I am hoping the Lytmi engineers will find a solution / fix soon...!

I have the same Problem....i'm so disappointed

Have been promised new shipment with NEO box and HDR splitter. Has waiting for over 1 month, still no shipment.. really bad customer experience !! :( :(

Dear all, Google brings me to this forum and actually to this thread since I am facing the same / similar issue. There is randomly no signal for a couple of seconds (TV shows no singal picture and stripes getting off). Sometime the singal does not get lost completely but the stripes just shut off. Please find attached video with shows both issues within half a minute - but sometime there is no problem for 2 hours or so.

I was already in discussion with lytmi support since I was guessing my sync box to be defective. But since it seems to be an issue for more customers (see also other threads) I am wondering if there is a general problem? I am struggling if sending back the defective box to China like recommended by the support and getting a new one will bring me to the exact same problem?

Is there any idea of Lytmi team what coud be the root-cause? To be honest watching TV is impossible with this behavior! :(

P.S.: I tried different sources, different HDMI cables, several resets of the box, several unplug / replug trials - no improvement so far.

Regards,

Sascha

hi @Jack ive emailed support but haven't received reply yet.

also, since this doesn't seem to be isolated incident, would it be more beneficial to share publicly what could be the reason and possible troubleshooting? (if possible)

Hi Lytmi team,

I'm getting the same issue - with longer period of input loss compared to anything on display. tried changing hdmi cable with no avails.

Is this sign of defective box?

Hi in your situation, maybe you need to contact our support team at support@light-mi.com

Mine has an issue when I change cable channels…it goes black then comes back and goes black again and finally comes back….but if I change the channel again…that all happens again