Hallo,
Everything was working fine with my lytmi 2.0 for two weeks but suddenly the on off button in the app doesn´t work anymore. So the ambi light is always enabled. The slider is working so i can adjust the brightness to 1 percent. But the led stripes are still a little bit shining then. Reinstalling the software/app changed nothing. I am lost, thanks for your help in advance,
Hello there.
Have you checked the connection? Make sure the HDMI INPUT and HDMI OUTPUT are properly connected. Please unplug NEO and re-power it after 5s, let it reactivate.
And reconnect NEO on the APP. Could you attach a small video to display your problem clearly?
If it still does not work, free to contact our customer service team with your order number and issue: support@light-mi.com
Still no luck, did it like you advised me but the problem is not solved. I contacted the customer service.