This is a call to protest against this company policy!!
Your product does not comply with the advertised technical specifications. Your website advertises that the Neo2.0 box delivers accurate color reproduction for DolbyVision, HDR and SDR sources. But the box definitely cannot fulfill this in any way. The box simply got no technical components to do this in a right way:
no 1080p downscale,
no working colorspace conversion for DolbyVision
no working HDR colorspace conversion
generally no color and brightness conversion to BT.709 SDR.
only 1080P SDR Material is working correct.
If you do no conversion, there is no way to get accurate color reproduction, because the led stripes can only work correct in BT.709 SDR.
Your advertising on the website is not only misleading, it is just a poor photoshop fake.
Therefore I am expecting a full refund of the purchase price because your product does not and never will support the advertised features!
Who else agrees with me? We as customers cannot put up with that!
I got the same opinion.
I think I will ask for a 50% cashback or i will go for a full refund.
Hi there.
Thanks for your detailed feedback.
I am sorry to let you know the Dolby Vision is unstable. Our R&D team has confirmed the customized splitter can work with Dolby Vision. We could offer free customized splitter for your Neo HDMI 2.0 version. Dolby Vision could be transmitted to TV through this customized splitter. Please email our support with your order number to get the customized splitter.
It's normal for HDR colors display fade. Because compared with SDR, HDR is white light brightening. I suggest you can set SDR for comparison. HDR light color will be faded and lighter than SDR. Because HDR has increased white light, and it leads to a little chromatic aberration.
I have submitted your precious advises to our developing team. We are working hard to improve the saturation and optimize it.
will you be offering a SERIOUS discount to previous owners with issues if/when you get the next controller box working correctly?
I have the HDR issue plus problems with live sky, so i have to pause all programs before i can watch any channel or use the sky menu, even in SDR, and had no reply on why i have these problems or an offer of a replacement box.
It would be nice to know i had a solution to this problem in the future even if it did cost me a small amount to rectify it.
Dear Lytmi team,
Your product must reproduce the colors from screen. HDR colors are only faded out if the end device can't handle HDR. And that's the point! Your product can't handle HDR and Dolby Vision. That's why the colors of your LEDs do not match to the colors shown on HDR TV.😒
Your splitter will not fix Dolby Vision colors! Perhaps the splitter can correct HDR gamma. We will see....
@NetX I asked the lytmi support about the technical specifications of the splitter and an explanation how this splitter will help with HDR color saturation.
They sent me a picture of the splitter and a wiring diagram... no further information.
@Phil Because Lytmi don't make the item. They are buying third party boxes and whacking a Lytmi logo on it claiming it's thiers. This is why they don't push out firmware updates to fix the issues like most smart tech does these days, because they don't make them. You can buy these exact same light kits over in Alibaba accept they are unbranded and quite a bit cheaper. They just buy these and whack a Lymti Logo on them.
@Jack Hi Jack, pls ask Mingxu to answer this question. @Phil The splitter indeed enhance a litter bit saturation for HDR, but I'm sure it won't reach your expectation due to the IC limitation we are facing. I will ask my partner to answer you more.
They don't know what they are selling 💩💩😂... Cashback is the way and buying the HDFury
If you paid by PayPal you can get a refund. I opened up a case against them and PayPal closed the case in my favour giving me a full refund and I keep the item. No doubt other people here have opened PayPal cases against them, so PayPal will see that they have a lot of unhappy customers. You should be able to get a refund if you paid by card too.
@Matty UK did you send it back for the refund?
Hi, for all those unhappy customers. This is Wendell from Lytmi, I do agree with your request as I am a customer too. We just emergently luanched a "return & refund" workflow in the website, in which you can apply for full cashbach without a hassle. You can either go through the refund process here or turn to Paypal as another friend mentioned, or just write to our customer support. We will keep our promise, 30 day hassle-free return & refund, but I apologise if there were something we did wrong! It's absolutely so sad to lose you guys, but always appreciate your support and well understanding. I do believe our product and services will get better and better with all your honest feedbacks, no matter positive or negative. Thank you so much! By the way, if there's any issue in the refund process, just throw a call to my personal number at any time, +86 150 0010 7446. I will immidiately get involved.
It’s ok to get a refund when you’ve bought box late December. But I’ve bought it early December so my 30 days are gone and I’ve now a useless box here.
@Kuba indeed, the splitter does not work. I’ve made a ticket to the customer service to hear what they’ve got to say.
In fact: I've checked when I've received the box
. It was on December 27th. So it's not yet 30 days ago. Yeah, it was send on December 11th so what now? @wendell hu @Jack @Lytmi Order day != refund day
Same situation here. I have foolishly waited for the splitter only to find it doesn't solve dv issue at all.
@frank.vanedom I got a refund via opening a PayPal case. I purchased mine November I believe it was. Laws in my country state that you have 6 months if goods are faulty, not as described etc.
I have got a 50% refund via opening a PayPal case. The splitter has no effect.
I will sell the box to a person who need no HDR.
Ich will buy the HDFURY Diva 👍