This is a call to protest against this company policy!!
Your product does not comply with the advertised technical specifications. Your website advertises that the Neo2.0 box delivers accurate color reproduction for DolbyVision, HDR and SDR sources. But the box definitely cannot fulfill this in any way. The box simply got no technical components to do this in a right way:
no 1080p downscale,
no working colorspace conversion for DolbyVision
no working HDR colorspace conversion
generally no color and brightness conversion to BT.709 SDR.
only 1080P SDR Material is working correct.
If you do no conversion, there is no way to get accurate color reproduction, because the led stripes can only work correct in BT.709 SDR.
Your advertising on the website is not only misleading, it is just a poor photoshop fake.
Therefore I am expecting a full refund of the purchase price because your product does not and never will support the advertised features!
Who else agrees with me? We as customers cannot put up with that!