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    nike-cola
    May 10
      ·  Edited: May 10

    Lytmi light strip turns off while watching tv

    in General Discussion

    My Lytmi 2.0 light strip turns itself off while watching tv. The tv still works, but the lights don't. I cant turn the lights on again with the app, so I always have to unplug the sync box and plug it in to get it running for another half an hour. Can anyone help me to prevent this from happening?

    1 answer2 replies
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    0
    Lytmi
    May 11

    Hi, any video feedback?


    I am afriad we cannot have the exact conclusion due to the complex and different using environment. The technical team stated it might be caused by the heat dissipation for certain running time. We recommend that you place the sync box in a ventilated area to help dissipate heat.

    nike-cola
    May 12

    @Lytmi The area is well ventilated, next to a window and the tv. I also think that it cannot be overheating after just half an hour.

    0
    Lytmi
    19h

    @nike-cola Have you tried to replace the HDMI cables for connection? And it would be better to use a shorter HDMI cable. It might also be related to the length of the cable. Too long HDMI cable can also cause signal instability.


    If you have any issue, please feel free to contact our support email with your order number.

    support@ilytmi.com

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    3 comments
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