Lytmi light strip turns off while watching tv

My Lytmi 2.0 light strip turns itself off while watching tv. The tv still works, but the lights don't. I cant turn the lights on again with the app, so I always have to unplug the sync box and plug it in to get it running for another half an hour. Can anyone help me to prevent this from happening?

1 answer2 replies

3 Comments

Lytmi

May 11

Hi, any video feedback?

I am afriad we cannot have the exact conclusion due to the complex and different using environment. The technical team stated it might be caused by the heat dissipation for certain running time. We recommend that you place the sync box in a ventilated area to help dissipate heat.

nike-cola

May 12

Replying to

@Lytmi The area is well ventilated, next to a window and the tv. I also think that it cannot be overheating after just half an hour.

Lytmi

May 24

Replying to

@nike-cola Have you tried to replace the HDMI cables for connection? And it would be better to use a shorter HDMI cable. It might also be related to the length of the cable. Too long HDMI cable can also cause signal instability.

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