Lytmi neo 1.4 latency

Hi guys,

I got the first version of Light Mi Neo hdmi 1.4 Everything works ok but the latency in changing led colors are bad. The screen color changes and the leds follow after around half a second which is very annoying(the 3 options for reaction speed don’t change that latency) Is there a software update or access to some advance settings for the sync box that could solve this? Thank you

kind regards

Michal

3 answers3 replies

6 Comments

Kirkstone

Dec 26, 2021

Hi Jack,

see the video user conz03 attached in the post „Neo 2.0 latency issue“. The latency is the same (or maybe even worse) with Neo 1.4.

Also, please refer to the promotional video I mentioned in my earlier reply. I don’t see how uploading an additional video should make it clearer what the issue is.

Kirkstone

Jack

Dec 27, 2021

Replying to

Hi Kirkstone, sorry the above explanation can't persuade you, but for the latency it's more like a subjective issue, we have received zero latency feedback as well as noticeable latency feedback. And for 2.0 it's indeed improved which can be testified by many earlier reviewers. Anyway, we have never stopped improving it.

Kirkstone

Dec 02, 2021

Hi,

had the same question and got the same answer. Doesn't make any sense to me and you should let the user decide what's most convenient and let them set the latency to zero.

I myself find the latency so annoying that I won't use the Neo with the main TV in the living room and mostly just as a lamp behind another TV.

The background lighting shouldn't distract you from the content shown on the screen - which the latency very much does.

I just saw the promotion video for the Alita here in the forum. Pay attention to seconds 14 and 15. When the red cape is in the lower right corner the backlight is dark blue. When all the red colour is gone from the TV screen all of the sudden the backlight is red all over the place. How exactly is that "softening" and eyes-friendly? To me it's irritating and IMHO not what a responsive backlight should do. Saw something similar in a 2.0 promotion video and can confirm this behaviour in the 1.4 version. I am sorry to say that with this I would clearly advise against buying the Neo or the Alita. I really wanted to get rid of my DreamScreen, but with this latency the Neo doesn't work me.

Can you confirm this behaviour is on purpose and not a technical issue?

Cheers

Kirkstone

Jack

Dec 06, 2021

Replying to

Hi Kirkstone, sorry for the unpleasant product experience. Got your feedback and will work on it. For latency, we got quite a lot of feedback, some say noticeable, some say can't tell any latency. If the latency is so annoying that discourage you from using, then the latency is certainly not the purposeful act. Maybe you can send us more video clips so that we can have a better understanding of your problem.

Lytmi

Nov 30, 2021

Hi Michal.

Just got the feedback from IT, and said the slight latency exists for a reason. It evolves something like "Softening Algorithms". And the necessity to introduce the softening algorithms, or put it another way, the slight latency is to make sure when the onscreen content changes even rapidly , the lights will sync the colors and effects in a way that’s is eyes-friendly by making a softening transition by reducing the dazzling effects on the eyes if the lights flash rapidly.

There are three screen sync modes in the app:

●Weak Mode: fit best with TV series, cartoons, (advised mode for the young and the old)

●Normal Mode: fit best with movies, games, etc., (mostly used mode for most people)

●High Mode: fit best with games (advised mode for those who has high demand in synchronization effect)

Also you can refers to the video for easier understanding.

Michal

Dec 03, 2021

Replying to

Hi,

Thanks for the answer. There shoulden’t be any latency at all, the leds should mirror exactly what’s on the screen otherwise it’s just annoying (softening options shouldent affect that) Philips have way less detailed Ambilight but there is no latency at all, maybe lowering the capture resolution could solve this.. or at least an option for a user to choose between low detail-low latency and high detail-higher latency. I remember playing with Hyperion and lowering capture resolution made all the difference but maybe this is different. Hope you will update the software online in previous versions sent already to customers if any improvements are made?

thanks kind regards

michal