Hey, everybody! I got my Neo 2.0 last week and was really happy with it for like three days. Today the Sync feature stopped working out of nowhere. I can still use the scenes and the single color modes, but the light stays off as soon as I switch to the video sync option. Help please! I deleted the app (tried both of them), re-connected the system etc. nothing helped.
Is there a way to hard reset the box? Other than the reset button on the back?
EDIT: Music Sync works, it's just video sync that doesn't work.
cause i have the same problem. however mine never did work at all with the video sync. lights just go off as well. hoping for a fix and if not i want a
May I kindly know if you have connected the INPUT device for the screen mode? Please reconnect the sync box. After all the connection, please unplug the power supply and re-power it after 10 seconds. Let the box reactivate.
And please kindly check the refresh rate is under 4K60Hz. For the refresh rate, the 2.0 version can support up to 4K 60 FPS HDMI 2.0 and HDCP 2.3. And it cannot recognize a higher refresh rate.
If it still cannot work, feel free to contact our support email for aftersales service.