Hi, I recently setup a Neo TV back-light system and all seems to be working well.
My only issue is that when I change to 'music mode' the led strips don't react at all. I've tried it in all three setting modes including 'Listen' and none of them react.
I think the built in microphone may be broken. Can you help?
Sure thing, we could send you a new Neo box. Our customer service team will contact you later, please check your inbox.
Is it possible to get a new box sent to me under warranty? The light strips are fine, but the box definitely doesn't have full functionality.
The microphone is faulty and I'm happy to send on a video showing its not working.
Could you test the sync box microphone with your phone? Play the music on your phone and get it close to Neo box, and turn on "music mode" to test lightstrips react. Let me know the reaction of it.