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    binbones
    Feb 03

    My media player randomly stops playing / disconnects for a short amount.

    in General Discussion

    Hey guys hope everyone is doing well, so after receiving my new neo kit and following the guidelines to installing/syncing the whole deal everything was working fine the lighting was working properly and it was synced probably and everything was running fine.. its when i started watching a movie on my *Plex* i would face a problem when im watching a movie after a few minutes it would randomly stop playing and my screen would go to black get a loading screen then goes back to playing the movie normally.. "by the way the loading sign is different to the normal plex loading sign so im guessing its from Neo" And if i tried it with Netflix the whole movie would get an error sign and crash and I'd have to restart the whole thing. Not sure if my neo box is defective but if any if you guys face this problem or got a solution would really appreciate it,thanks 🙏👍 By the way im running a 65 inch Samsung oled tv and for my media player im using the Nvidia shield pro.

    2 answers1 reply
    1
    Lytmi
    Feb 08

    Hi binbones,

    I'm sorry for your bad experience. Please contact support@light-mi.com, our customer service team will asssit you to solve this problem.

    1
    genetic_laxer_0m
    Feb 09

    They’re just going to asknfor a video and eventually stop responding. Waste of time and money. Ive sent 3 videos of a similar problem and they haven’t responded. I ask for a refund and they returned $40.

    Lytmi
    Feb 09

    Dear,


    May I have your order numer for reference? Sorry for the late reply in support email.


    We are responsible for any quality related issue. If the product is comfirmed faulty, we will arrange replacement or issue the refund for you. And you do not have to send the products back.


    Just got feedback from the IT, it is recommended that use the 2.1 HDMI cables. And it would be better to use a shorter HDMI cable. It might also be related to the length of the cable. Too long HDMI cable can also cause signal instability.

    Please make sure both HDMI cables for input and output is 2.1.

    0
    3 comments
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