Just got it. Installed everything properly (I think) but there is only the power light that is lit! No red nor wifi flashing. The app cannot find the box! see the pics
I noticed the WIFI indicator and mode indicator is off on your sync box, which means the sync box did not recognize the light strips connection.
Have you check to replug the USB connection? Please remove the USB extention cables for a try.
If the sync box still cannot detect the light strips, please contact our support email: firstname.lastname@example.org