We would like to extend our sincere thanks to you for the trust you place in us and in Neo 2.0.
After multiple tests before the shipment, our developing team has already found out Dolby Vision cannot be used in Fire Cube and Fire Max. These days we have received some 2.0 feedback for the Dolby Vision on other devices. The R&D team found Dolby Vision cannot be used directly. And it cannot be solved by software upgrade, since it is fixed in the chip.
We are dealing with the splitter solution for Dolby Vision. Dolby Vision could be transmitted to TV through this splitter. Our team will confirm this solution in 2-3 days. After confirmation, for those who have received the Neo 2.0 version, we would offer a free splitter.
Thanks again for your great support and your understanding would be appreciated.