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Neo 2.0 won't connect to App

Hello, my Neo 2.0 arrived two days ago i have installed everything and it all works except the connection to the app. i have tried everything from the manual and what i found on the internet nothing works.

i made a screenshot and a short video.

About the screenshot it ran to 100 % and then said timeout

i hope someone can help me.

Regards Kev

10 answers24 replies

34 Comments

Stefan Moosdorf

Dec 12, 2022

I got the Lytmi sync box hdmi 2.0 today from Amazon. Installed all but the box did not connect with the Wi-Fi. Only 2.4 network is running and Bluetooth is on. The Wi-Fi led on the sync box pulsing fast.

the stripes worked out of the box. but I can’t connect with the iphone lytmi app.

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Lytmi

Feb 12, 2022

Hi there.

Make sure your input and output connections are correct.

If the HDMI connection is wrong, the sync box cannot detect the connection of the light strips and signal. The APP connection will also fail.

Make sure the phone's Bluetooth, GPS/Locations and WIFI are all turned on, and WIFI must use the 2.4 frequency network.

And do not add device manually. The app will detect the sync box automatically.

Kindly refer to the installation video:https://www.youtube.com/watch?v=vwK-U548RcI&t=324s

If the WIFI indicator did not light up, it means the sync box did not recognize the light strips.

May I kindly know if the light strips will turn on and go around after it had been connected and powered on?

Please feel free to contact support email it still does not work.

support@light-mi.com

Lytmi

Feb 21, 2022

Replying to

@Jan Pfeifer Hi Jan.

The Lytmi APP is the latest version. If the sync box still cannot connect with Lytmi APP or Tuya under 2.4 G network, please attach your order number and details to our support for the aftersale: support@light-mi.com

J.N.M. III

Mar 09, 2022

Replying to

@Lytmi I'm having trouble also I got everything to work on the first tv buy. The second tv connects but won't get to the registration part please help.

Armand Welsh

Mar 28, 2022

Replying to

@Jan Pfeifer Exactly my issue. I emailed support, and I explained that the light strips work out of the box, that I have the phone joined to a 2G wifi source, and BT and GPS are enabled. The box can only be discovered during the first 20-30 seconds after power on, and no matter what, it will not join wifi at all. Everything for me is the same. Their response was to ask me these same questions, ignoring everything I already stated. I find it funny too that they require us to locate the order number, when they have the order number under the email address. This was a real hassle for me, because my wall mount basically sucks, making it very difficult to juggle the TV, and add to that, that I mounted the box to the back on my TV, so I don't see it.

Jan Pfeifer

Feb 11, 2022

Same problem here. I just received the device, connected the lights (lights are working), but the App won't install, it never connects to WiFi.

WiFi signal is strong we have dozens of devices connected no problems, only lytmi app / device seem to have an issue ...

lanky129

Feb 11, 2022

Replying to

@Jan Pfeifer wjere are you based UK? What wifi provider are you with?

Jan Pfeifer

Feb 11, 2022

Replying to

@lanky129 'm in Switzerland, sorry. Do you suspect it's related to providers blocking some port ? Could it be firewall on the router or something ? Generally my ports are open for out-connections (not for connections coming in).

Unknown member

Dec 27, 2021

Hallo, ich habe seit 2 Wochen gleiches Problem. Ich habe neues Handy mit Android 11, habe an den alten alles deinstalliert, abgemeldet, resetet (mehrmals), 2.4GHz WLAN, Bluetooth und App will einfach nicht verbinden. Ich habe alles mögliche versucht. Ich habe auch mit Raya vesucht und nichts. Man sieht, das der Lytmi Box will verbinden, LED blinkt schneller und dann wieder langsam. Ich bin kurz vor Verzweiflung. Ich habe auch Anfrage bei dem Händler gemacht aber die reagieren nicht. Soll das jetzt heißen, ich habe so viel Geld weggeworfen?....oder weißt jemand Abhilfe? Danke im Voraus.

Mark Smith

Dec 25, 2021

Yes they are. I'm fact the lights appear to be syncing with screen properly. I just can't connect the app.

Jack

Dec 29, 2021

Replying to

@Mark Smith Hi Mark, the video works, I am trying to download, will reply you later.

orlandorealestateagent

Jan 28, 2022

Replying to

Same thing happens to mine. It won’t connect. it’s syncing nicely to the tv but the app simply will not connect! How do I fix this Lytmi and when will you add Apple HomeKit?. 😡

lanky129

Feb 11, 2022

Replying to

@orlandorealestateagent install Tuya smart l

Mark Smith

Dec 24, 2021

Same issue. I have a router that only broadcasts 2.4ghz and other things connect to it fine. I've tried both the lytmi app and the Tuya app. No luck :(