Neo 2.0 won't connect to App

In the end I used the Tuya app and wished I spent the extra just buying the philips system. It looks good but overall cheap

@Jan Pfeifer Hi Jan.

The Lytmi APP is the latest version. If the sync box still cannot connect with Lytmi APP or Tuya under 2.4 G network, please attach your order number and details to our support for the aftersale: support@light-mi.com

@Lytmi I'm having trouble also I got everything to work on the first tv buy. The second tv connects but won't get to the registration part please help.

@Jan Pfeifer Exactly my issue. I emailed support, and I explained that the light strips work out of the box, that I have the phone joined to a 2G wifi source, and BT and GPS are enabled. The box can only be discovered during the first 20-30 seconds after power on, and no matter what, it will not join wifi at all. Everything for me is the same. Their response was to ask me these same questions, ignoring everything I already stated. I find it funny too that they require us to locate the order number, when they have the order number under the email address. This was a real hassle for me, because my wall mount basically sucks, making it very difficult to juggle the TV, and add to that, that I mounted the box to the back on my TV, so I don't see it.

@Jan Pfeifer wjere are you based UK? What wifi provider are you with?

@lanky129 'm in Switzerland, sorry. Do you suspect it's related to providers blocking some port ? Could it be firewall on the router or something ? Generally my ports are open for out-connections (not for connections coming in).

@Mark Smith Hi Mark, the video works, I am trying to download, will reply you later.

Same thing happens to mine. It won’t connect. it’s syncing nicely to the tv but the app simply will not connect! How do I fix this Lytmi and when will you add Apple HomeKit?. 😡

@orlandorealestateagent install Tuya smart l

Hi Mark, did you connect the lights strips properly, and also the other cables in correct orders, output first, input later, then the power plug? If the cables are not connected, the lytmi app is still available to search, which is designed like so, but we are working to update that logic.

Did you try Tuya Smart? It might be misspelled, but it's 2.4ghz

@Jack i have tried 3 apps. The Lytmi app tuya and smart life. All 3 find the device but won't connect.

@zorus86 so the wifi is 2.4 GHZ right? what router are you using, sometimes you have to stop the 5GHZ, and sometimes some router just don't have the function to turn off the 5GHZ wifi.

@Jack Hello, my router is a Fritzbox 6591 cable. WiFi is 2.4 GHz, 5 GHz is off. Still the same, no connection.

Watch the video, there you can see that i press the reset button. I have pressed and hold the button for 5 seconds so many times but it won`t connect.

I don't know why, but today I have tried exactly like yesterday and the connexion with the application have worked.

But now I have another problem. When I clic on screen nothing happen, the lights stay off. When I clic on music it word and the lights syncronise with the music. But I want to syncronise it with the screen... I have tried the two HDMI ports.

@Jérémy Gaudel did you connect the light strips correctly and is there an external hdmi input?

@Jack does the 2.4 network also need to be connected to the internet?