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No HDR via firetv 4k and ps5.

Dear Team,

I just got the Neo 2.0. Setup was fast and easy. But no HDR via Firestick 4k and PS5 possible. I read in forums, that the box does not support it. How is that possible? If this is true, I request a refund. I also sent you an email.

Best regards

5 answers3 replies

8 Comments

mkkesoglu

Dec 19, 2021

Will you also release a revision with multiple HDMI INs in the future?

Jack

Dec 20, 2021

Replying to

Yes, for 2.1 it will be 4HDMI ins.

mkkesoglu

Dec 19, 2021

Thank you for the quick reply. I restarted the troubleshooting and reset everything. It turns out my hdmi switch was the issue after all. Apologies for any inconvenience. Everything works now.

There is some lag when there are quick scene changes in films for example. I am aware this is to be expected but could the lag be addressed/tweaked with firmware updates in the future?

Jack

Dec 20, 2021

Replying to

For lag, it's seems a bit more subjective, we got reported by zero lag, we also got feedback of significant lag. Anyway, for lag, we are always trying to improve, whether it's firmware update or software update. We basically can't stop that until get zero feedback on lag issue.

mkkesoglu

Dec 15, 2021

So my picture started to cut off again. Now both on firetv and PS5 - with and without Hmdi switch inbetween. I would like to start the refund process. Device/Firmware is not ready at scale.

Lytmi

Dec 17, 2021

Replying to

Dear,

Our R&D team has confirmed HDR can work on PS5. Could you kindly attach the problem picture or video for us to better provide suggestions?

Lytmi

Dec 15, 2021

Hello there.

Thanks for your feed back. I believe 2.0 version can support HDR. Please make sure your media is equal/under 4K 60Hz.

For the signal problem, please try to turn off the VRR or ALLM, since it is only supported in 2.1 version.

Plus, could you attach a small video of sync box connections and LED strips?

We would try to figure out the problem and better provide suggetions for you.

Sincerely,

Lytmi

mkkesoglu

Dec 14, 2021

I managed to get it work with my firestick4k. my ps5 aslo recognizes HDR support again as well but I loose signal every couple of seconds. The stripes and display turn off. My screen goes black and turns back on again.