I just got the Neo 2.0. Setup was fast and easy. But no HDR via Firestick 4k and PS5 possible. I read in forums, that the box does not support it. How is that possible? If this is true, I request a refund. I also sent you an email.
Thanks for your feed back. I believe 2.0 version can support HDR. Please make sure your media is equal/under 4K 60Hz.
For the signal problem, please try to turn off the VRR or ALLM, since it is only supported in 2.1 version.
Plus, could you attach a small video of sync box connections and LED strips?
We would try to figure out the problem and better provide suggetions for you.
I managed to get it work with my firestick4k. my ps5 aslo recognizes HDR support again as well but I loose signal every couple of seconds. The stripes and display turn off. My screen goes black and turns back on again.