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    Brad DelaCosta
    Dec 01, 2021

    Order

    in General Discussion

    Hi there,

    I have completed an order for Neo 2.0 new version 3 days ago but I have not obtained any follow up yet. Is that normal?

    3 answers4 replies
    1
    Nick Walther
    Dec 01, 2021

    I also think this is odd. I wrote to support asking if the product was still set to ship on December 1st. The support team said "Yeah. You could check the shipping date on our website." End of email... My order remains unfulfilled, but the estimated shipping date is still December 1st.


    @Lytmi, please confirm ship date if possible!


    Brad DelaCosta
    Dec 02, 2021

    @Nick Walther this is getting weird... is this a fraud ?

    0
    Lytmi
    Dec 02, 2021

    @Brad DelaCosta Hi. We are handling the shipping now. Please kindly have your patience on it😀

    0
    1
    Lytmi
    Dec 02, 2021

    Hi there.


    We would like to extend our sincere thanks to you for the trust you place in us and in Neo 2.0. I am afraid there will be a delay in express delivery time. We will arrange the shipment as soon as possible.


    Due to COVID-19, it is normal to have a few days delay for your parcels, especially under the strict control of the policy now. The tracking will be sent to you as soon as it is sent out. And the status will be uploaded by the delivery.


    Thanks for your patience and your understanding would be appreciated.

    1
    marcelo_moreano
    Dec 29, 2021

    I ordered and paid for the neo 2.0 on December 23 but on my order said in fulfillment status “no apply” I try to contact support several times and haven't received a response yet please I need help

    Jack
    Dec 30, 2021

    Please leave your order number please, or wrote to our support team directly

    0
    marcelo_moreano
    Dec 30, 2021

    @Jack my order number is LM5544

    0
    7 comments
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