Hi there,I have completed an order for Neo 2.0 new version 3 days ago but I have not obtained any follow up yet. Is that normal?
I ordered and paid for the neo 2.0 on December 23 but on my order said in fulfillment status “no apply” I try to contact support several times and haven't received a response yet please I need help
We would like to extend our sincere thanks to you for the trust you place in us and in Neo 2.0. I am afraid there will be a delay in express delivery time. We will arrange the shipment as soon as possible.
Due to COVID-19, it is normal to have a few days delay for your parcels, especially under the strict control of the policy now. The tracking will be sent to you as soon as it is sent out. And the status will be uploaded by the delivery.
Thanks for your patience and your understanding would be appreciated.
I also think this is odd. I wrote to support asking if the product was still set to ship on December 1st. The support team said "Yeah. You could check the shipping date on our website." End of email... My order remains unfulfilled, but the estimated shipping date is still December 1st.
@Lytmi, please confirm ship date if possible!