Problem

I'm sorry for your bad experience, please contact support@light-mi.com, our customer service team will assist you to solve the problem. Or you could apply for the full refund at https://ilytmi.com/a/returns.

I'm sorry again for your inconvenience.

I have the same problem. After a certain time, the LEDs only light up white. The time when it happens is always very different.

After I disconnect the Neo Box 1.0 from the power (10 sec) and restart it works again.

I use the Fire TV Cube.

And these double sided tape holders just does not hold, they fall off after few hours. Thats a joke.

That lytmi neo is bad thing to say the least, i wasted my 120 buck on aproduct that can be thrown to waste and no returns possible. This is fraud company. So sad...

Hi,

I have the same issue with the original Neo - can be watching TV for around 90mins, and the device will now only show the white light. Originally this wasn't a problem. My device is around 6 months old. How do we raise this as a bug with the device? Its ridiculous to expect customers to update so soon after purchase!

I have similar problem with lytmi neo. Screen mode just stops at some point and never works again until reset. Device clearly needs firmware update.

Hi, we are sorry to hear that, but it seemed that you have purchased the older version which has the built-in sleep mode, so you have restart every time to get it activated. Right now there is not good solution to it but for the newer version, this issue has been long resolved. So for further help, maybe you can reach our support@light-mi.com. Again, apologize for the inconvenience caused.