Problem with Lytmi neo 2.0

Hi there,

A poor network will cause the connection to time out.

-Check the network status. Make sure the Internet is available. Try to move the router closer to NEO sync box.

-Check the WIFI Indicator and the Mode Indicator on NEO. If the WIFI indicator did not light up, it means the sync box did not recognize the light strips.

-Check whether the two light strips are connected well.

Make sure the phone's Bluetooth, GPS/Locations and WIFI are all turned on, and WIFI must use the 2.4 G frequency network. Try again.

Feel free to contact our support email if you have any question. support@ilytmi.com

Contacting support. Tried everything here to no

hi. Did you get it to work somehow? Mine is still not connecting. And Lytmi support just said the same thing over and over again. Even when i told them that i have followed every step.