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Reset button doesn’t work

I have the 2.0 sync box, and reset button doesn‘t respond at all when I press it for 5 seconds (or even more) thus the strip lights only turn white

16 answers24 replies

40 Comments

Jack

Dec 22, 2021

Best Answer

For reset button doesn't work problem: 1. make sure all the lights cable are original and correctly connected (the light cover bottom side must be connected to the port marked bottom only) 2. Always make sure, when everything is set, there should be lights circulating for self-check and at the right corner should be red spot light flashing.

If lights are not connected, or misconnected, the reset button is always invalid.

Here attached a short video clip for your reference: https://www.dropbox.com/s/x88ewekznkeal6d/Reset.mp4?dl=0

teknoman

Dec 29, 2021

I have the same issue...

basemfouda

Dec 18, 2021

@Lytmi please advise. All I am getting now is white color regardless of what my NVIDIA shield is playing

Bill Ostrowski

Jul 30

Same issue here. I cannot reset the box.

albertob

Feb 07

@Jack, some of us have TV set flush to the wall with no space to place Neo box behind it so we need to run light cables farther than currently available, what do you recommend for this situation, i am sure I am not the 1st nor the last that wants to have a clean set up with cables running behind wall to an AV media furniture beneath it.

Lytmi

Feb 08

Replying to

Hi, you could try to use the USB2.0 extend cable.

albertob

Feb 09

Replying to

@Lytmi I did!!! and did not worked, see my original post above.

teknoman

Jan 31

The issue is USB extension cables. Does NOT work with extension cables...

teknoman

Jan 31

The issue is USB extension cables. Does NOT work with extension cables...

albertob

Jan 31

Same issue for me, reset button does not work at all, and ligthts are stuck on white, devices does not connect to wi-fi. I use a couple of high quality USB extension cord. The only explanation I see is that the extension is causing some attenuation of USB voltage that is throwing the device completely out of whack. This sucks as I cannot put the device behind the TV (flush mount) and don't want to route an HDMI in and another one out just to connect the freeking device. @Lytmi, what's the work around for this situation?

Charles deRees

Jan 22

I held reset pressed in while connecting power supply and found that reset worked for me. Although being able to reset I still have issue with each strip bottom/top only lighting up half way. when I turn on tv both strips light up white fully but i’m unable to configure lights beyond only lighting up half way.

Igor Lehotan

Jan 10

I have same problem. Im not able to reset the box. It works, but cant connect to wifi to set it up and reset button is not responding.

Chris Roberts

Dec 24, 2021

this is happening with me as well

Jack

Dec 25, 2021

Replying to

When you set up everything right, you should notice a light chasing effect(which is self check) and there is a purple color appearing on the right corner, do you manage to see that? If not, maybe you should unplug everything, and connect all the cables correctly in proper order(first the light strips, then the output, then the input, last the power source)

Danny tv

Dec 20, 2021

Same issue and support will not contact me

Jack

Dec 22, 2021

Replying to

Any video clip?

caymans12

Dec 20, 2021

For me it doesn’t matter what is plugged in or if the tv is powered on. The box is always on and always has white/blue colored lights.

Jack

Dec 21, 2021

Replying to

Hi Caymans, could you take a closer pic of the light strips, it seems they are not original ones

caymans12

Dec 21, 2021

Replying to

@Jack the light strips were plugged in. But no matter what the box never gives any kind of response other than turning on.

caymans12

Dec 21, 2021

Replying to

@Jack

caymans12

Dec 18, 2021

I am have the exact same issue.

Danny tv

Dec 20, 2021

Replying to

@caymans12 any luck, I’m having the same issue

Jack

Dec 21, 2021

Replying to

@Danny tv Danny, maybe you can also offer us a short video clip?

Lytmi

Jan 23

Replying to

@caymans12 Hi there.

From the provided video, I notices the WIFI indicator did not light up, which means the sync box did not recognize the light strips. And you also miss out one HDMI connection.

Make sure turn on the power after all connections.

Could you please try to re-connect the sync box and re- power it?

basemfouda

Dec 17, 2021

Here is the video