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Signal cut off

So my neo 2.0 is finally set up even connected to the app however it randomly cuts off the sky input and basically just shuts down and restarts. I gave checked the power even the HDMI it literally cuts off the feed and restarts. Essentially making viewing tv impossible through

7 comments

7 Comments

Gary Barnes

Dec 29, 2021

Exactly whats happening to me. Sent a video. No reply. Waiting to see if splitter box will help but no sign of that being dispatched.

lanky129

Dec 29, 2021

I'm using sky q

Jack

Dec 29, 2021

Replying to

Ok, maybe you can contact our support iva support@light-mi.com for further assistance.

Jack

Dec 28, 2021

Hi, sorry to hear that, but could you post a video clip about it so that we can better identify the problem

Klaus

Dec 28, 2021

Replying to

Hello, I think I have the same problem. Neo Box 2.0 fully set up. Immediately after changing the channel, dropouts occur 3 times, even in the middle of the film. Video attached.

Jack

Dec 29, 2021

Replying to

@Klaus Hi may I ask 1. and what devices you are using, like Fire Stick, Sky Q... 2. what platform you are watching, for example Netflix, Disney+...3. what's the case when you return to the homepage of Netflix, Disney+...

Klaus

Dec 29, 2021

Replying to

@Jack Most problems exist with the Sky Q Receiver. Disney + and Prime Video via Apple TV are ok, XBox one X looks ok too.

I'm not sure if it's because the film resolution changes on the Sky Q receiver.