Dear Support, some Weeks ago i i received my Neo 2.0 with the new Lightstrips,
they worked so far out of the box, there is a delay if i use high adjustment settings in the app, if i lower or us medium settings the results are far better and the delay also gets away,
anyway since the latest update from nvidia the Neo is only working in 1080P Resolution if connected diretly or with a AV Receiver in Between.
Any way, will be there a firmware update or something else to fix this issue ?
Regards
Hamid
yes i checked it,without Splitter only 1080p, with splitter 4k, Dolby Vision etc... At the End the device is not working correctly without a splitter, even with splitter, its colors are not accurate, im not very happy with the product and try to send it back since it was sold at the beginning with lies and is still not working without the use of a splitter. Also i have to mention that the support is not good. they only they offer me was to send 30 dollars back or a splitter, for a product that is not correctly working its a shame !!!! And why i need the 15% lifetime less price tag option ? i will never ever buy a device from them again, because now i see there is no real support behind it, its all about your money
I have the Shield 2019 Pro on 9.0 connected to Neo 2.0 and I have 4K SDR/HDR/Dolby Vision.
Have you checked all your settings on the Shield? I have to enable Dolby Vision again after connecting it to the Neo 2.0