the software can't connect with the devices. i have restarted the pc and redownloaded the software but it still has a problem. does anyone have a solution for this?
May I know if you have 2 computer devices? I am afraid 1 software can only control 1 set of light. If you have multiple devices, you need to have the corresponding amount softwares to control it. Hope you can kindly understand that.
Plus, have your tried other USB ports for connections? May I know if the controller can control the light when it is disconnected with the software? Could you attach a small video to display your problem clearly? We would try to figure out the problem and better provide suggestions for you.
I believe our customer service has reached out for you:))