We have received many feedback about 2.0 version. Thanks again for your great support. Apologies for the untimely responses. However, those issues are far more technical and abstract than we think. Our technical team is working hard on these Dolby Vision and HDR issues and optimizing them. We have made some progress on it, but it still needs some time to confirm. We sincerely apologize that our products still did not meet your request and expectation. For the unpleasant experience, we have offered the below solutions for you:
-For 2.0 version Dolby Vision/HDR faint color display issue, we offer $40 refund. You can apply the refund with the detailed explanation on our website, and you do not have to return the products: https://ilytmi.com/a/returns
Please describe your issue in the application. We will approve the refund after confirmation. Detailed description of the problem is conducive for the approval.
-For the 15% code for any products of our website is still available for the 2.0 version owners.
-For the upcoming 2.1 version and camera version, we will special offer the prioritized testing chances.
Sorry again for any inconvenience. We are still working hard to get your support and satisfaction.
This is truly one of the worst customer experience I have had in a long time.
First the Neo 2.0 took forever to get here. Then the light strips were too short (lytmi have confirmed it is their fault) then DV did not work. They then wrote they would send longer lightstrip and Splitter - so that DV would work.
Today finally the splitter arrive - but NO lightstrip! I installed the splitter just to find out that DV does not work even with the splitter ( again confirmed in this post that DV does not work) Now a ridiculous 40 USD refund is offered in this Post.
Lytmi stated in this forum that DV does not work, even if using their splitter. BUT they are still selling the Neo 2.0 on their website stating that it works with DV. Even though they know it does not. This is pretty fraudulent!
I want my entire money back! Shame I trusted tose YouTubers, which strangely never showed that DV works - seems like they were simply after getting a free box and making advertisements. Not truly testing it.
I mean how much worse can it get, if Lytmi themselves finally stat, that DV does not work.
So Lytmy and Jack - do the right thing refund the entire sum paid and say you are very sorry. This is the only right thing to do - before all this becomes a big negative-advertising on the Internet. Which can ruin all your business in the future, since trust is gone.
My iPhone app doesn’t link. The Neo works ok on the tv but I would like to have control from the app for it. I have my phone on Bluetooth and 2.4 wireless. I try over and over and no luck. Please help, thank you.
@Kuba for the 2.0 version there is an firmware update for the video processing unit with an better algorithm but no true tone mappiing.
But you need JLINK to program it. See @feige answer above.
@pOpY In case you missed it. Firmware on Neo 2.0 cannot be upgraded. They are talking about 2.1 hardware version, not firmware.
@feige @wendell hu
How can i check if i have the new video firmware or the old one?
I am hardware engineer myself an soldering, jumper, firmware udpate is no issue. Can you please post an guide, the firmware and tools needed to upgrade the device?
i really enjoy the product, just slightly disappointed with the faded HDR/Sky Q blackouts (On 2.0 only).
How do we apply for priority access to v2.1 box?
I have bought this product because of "Dolby Vision support". But Dolby Vision is not working at all !! Please don't say otherwise. It makes me mad that you put Dolby Vision issue in the same category as "HDR faint color" issue. Dolby Vision is simply not working ! Do you understand this ? Dolby Vision and HDR issue is completely different !
Without Lytmi Splitter, you don't get correct colors with Dolby Vision. You get pink lights. (but the Dolby Vision signal is passed)
With Lytmi Splitter, you don't get Dolby Vision at all. Lytmi Splitter doesn't accept Dolby Vision signal so no Dolby Vision signal is send to it meaning you lose Dolby Vision completely !