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    cliffsumpter
    Jan 31

    Still no product

    in General Discussion

    Now on day 20 and no Lytmi NEO 2.0 yet. Tracking info is useless. Where is my system?

    5 answers4 replies
    1
    cliffsumpter
    Feb 01

    @Jack @Lytmi we are now on Day 21. For the last 8 days tracking info has shown 200 miles from my house without moving. Is it time for to file a refund request with PayPal since you won’t deliver what I paid for?

    1
    cliffsumpter
    Feb 02

    @Jack @Lytmi Now at Day 22. No response here or with your chat bit on the main site. At this point, I think I shall wait until Friday and file a dispute with PayPal for return of payment. Your customer service is lackluster to say the least.

    Lytmi
    Feb 03

    Hi, could you please provide your order number? I will check the shipping status of your order.

    0
    1
    cliffsumpter
    Feb 03

    Order # is LM96219. Thank you.

    Lytmi
    Feb 08

    Hi, your parcel is delivered on Feb 07.

    0
    1
    cliffsumpter
    Feb 04

    @Lytmi provided order number yesterday and still no response. After my delivery services run today, I will be filing a dispute with PayPal if my product is not received. I will contact you if the product ever arrives and you can send return shipping label if you would like your product back.

    1
    cliffsumpter
    Feb 05

    @lytmi as I received no response from you, and still have not received my product, I have now a file a dispute with PayPal for a refund of my money. I will advise anyone I know to avoid doing business with your company.

    Lytmi
    Feb 08

    Hi, due to the Spring Festival holiday, we cannot reply all message imminently, I'm sorry for your inconvenience.

    0
    cliffsumpter
    Feb 08

    @Lytmi As PayPal dispute was already filed and resolved in my favor due to lack of communication from your company, feel free to send return shipping label at your expense and I will return your product.

    i have already ordered competitor’s product as delivery was outside stated time frame and I did Not receive timely response.

    0
    9 comments
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