I want to say that my neo light box is working correctly because the lights are working. But for some reason the red light on my box is a steady red. Can someone tell me why that is. When I turn the box to music, the light turns green. But when I switch it back to tv, the light turns red again.
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I believe you are referring to the indicator on Neo Sync Box.
This is the mode corresponding to the indicator light color. (See below pic) You can also find it in the user manual.