So when I pre ordered the Neo 2.0 there were two options at time of preorder. One for 65" and under and 66" to 90". I ordered the 65" and under. After pre orders were done the retail options there are 3 retail options For 60 inch and below (163 inch light length) For 61-90 inch (228 inch light length)
For 91-120 (312 inch light length)
Because there was only two options at time of preorder, I received 2 light strips totaling 160 inches. I sent an email to support with pictures, and they sent me another 2 strips for what was suppose to be a 65" TV, and those also measured 160 inches. The response from them after explain it is "The replacement light strips are for 65 inch size TV just as your original order placed for. I am sorry we have no right to arrange the 66-90 size light stirps for the 65 inch size order."
Anyone else having this issue? I'm just talking in circles with their support, they have no clue what I'm talking about.
Here's the pre-order options
and here's the retail options.
