Plz contact our support via email with your order number and brief issue. We are responsible for any quality related issue in 18 months. Our customer team will get you back ASAP.
Hello there, may I know if you had receiver or sound bar? Could you kindly try the simple connection without the receiver to check if Neo can work with your TV and Input device?
If you have receiver, it might relate to the connection way. Plz try the following setup methods:
Setup 1: HDMI media device > NEO sync box > receiver/soundbar > TV
Disable ARC bypass
Setup 2: HDMI media device > receiver/soundbar > NEO sync box > TV
Enable ARC bypass. If Music mode doesn’t work, set your receiver’s audio output to both speakers and TV.
Setup 3: HDMI media device > NEO sync box > TV > receiver/soundbar
Disable ARC bypass
Plz kindly check if the above connection diagram works with your deivces and feel free to contact our support with your problems via email: support@ilytmi.com
try everything, try connecting it directly from the neo to the tv and continue without soundHello there, may I know if you had receiver or sound bar? Could you kindly try the simple connection without the receiver to check if Neo can work with your TV and Input device?
If you have receiver, it might relate to the connection way. Plz try the following setup methods:
Setup 1: HDMI media device > NEO sync box > receiver/soundbar > TV
Disable ARC bypass
Setup 2: HDMI media device > receiver/soundbar > NEO sync box > TV
Enable ARC bypass. If Music mode doesn’t work, set your receiver’s audio output to both speakers and TV.
Setup 3: HDMI media device > NEO sync box > TV > receiver/soundbar
Disable ARC bypass
Plz kindly check if the above connection diagram works with your deivces and feel free to contact our support with your problems via email: support@ilytmi.com