Weekly Update(Dec.13- Dec.17): sorry solves nothing but solutions do, do you agree?

Hi Guys, what’s up, this is Jack. Here is the Lytmi(Light Mi) weekly update.

It had been a hard week, or probably the hardest week till now. We got lots of negative feedback from our dear customers, which are bad things for sure. Yet, every coin has two sides. If we try to look at the positive side, then we are so grateful for that we are allowed the opportunities to better our products.Thanks for all those.

1. First, though we have done test prior mass production and shipment, we still got the feedback that the Dolby Vision of Neo can't be used directly. However if you connect it via a soundbar or AVR or something, it just works perfect. It's such a shame, and we do feel so sorry about that. And we are working on that, so the probability is the future version shall not have the problem. For those already purchased, there are two options: take the free splitter (which can be used to pass-through the Dolby Vision signal but never castrate the input resource quality) and lifetime 15% discount code as compensation solution or just return and refund. And your understanding will be much appreciated, though we never take if for granted as what is done is done.

2. Second, we got another major feedback regarding HDR, saying the light strips under HDR mode is so light that barely has any ambilight effect. Again, we are sorry about that. And again, that solves nothing. So we have retested and researched (refers to https://github.com/awawa-dev/HyperHDR) and come out this version.

And there is the probability that it depends on whom are going to judge it sometimes. For some, this maybe a problem, some maybe not, which also applies to the latency issue. Anyway, we treated every feedback seriously and tried our best to find a solution to it.

3. Third, we got feedback that for the 65'' , the lights seem shorter (6cm shorter to be exact), which is true. That again, is a huge pity and is never supposed to happen. Again, it just happened, we do apologize for this. And the solution for this is, you are strongly recommended to intract or indent inwardly the lights when installing them and it should solve the problem. And again, if it's still unacceptable for you, we totally understand, and you have every rights to initiate a return and refund. There is no hard feelings.

To sum up, this is great week, this is a bad week. But we are happy to have you guys, whether you're complaining to us about the products or simply offer us some suggestions, at least we have your attention and you care us, that's what matters, thanks.