Weekly Update(Jan. 4- Jan. 8): Unexpected lockdown, shipment may delay

Hi Guys, what’s up, this is Jack. Here is the Lytmi(Light Mi) weekly update.

1. First, big news first, as someone affected with the COVID 19 had been to our office building somehow, so there is a lockdown. The consequence is direct and comprehensive. The most noticeable one is that the shipment maybe delayed somehow as currently we don't have access to the warehouse. We are deeply sorry for the foreseeable delay caused by the unexpected lockdown. Hope you can understand that.

2. Second, for pc version software, after got some feedback from the earlier reviewers, we have further updated the lytmi software. Below are some major improvements:

1st: color syncing optimization especially when the screen is black

2nd: usb port reading and connection optimization especially when there are multiple screens

3rd: device ID and screen ID optimization, similar to the second point that is mainly targeting at the multiple screen scenario, that addresses the occasional failure in reading the correct device ID or screen ID.

Download the newest lytmi desktop software for pc ambilight from here: https://ilytmi.com/products/screen-strip-light

3. Third, for those already purchased lytmi products, be it neo 1.4, neo 2.0 or pc ambilight, here is the chance for you to get a free cup of coffee money. You are welcomed to submit any type of videos (preferred) or pics to us, and for those selected we will pay you some compensation for using those video or picture resources for advertisement purpose, it may appear on FB, TikTok, Ins.

19 comments

19 Comments

Jack

Jan 12, 2022

For HDR, it's always working, just the effect is not as saturated as SDR, which is the fact for other similarities. For Dolby Vison, we are working to update the firmware so that it doesn't require the splitter. For those who can't accept the splitter option for DV, you can contact our support team.

Kuba

Jan 12, 2022

Replying to

Will the splitter also fix HDR saturation ? Or will the 'splitter fix' for DV also produce unsaturated color like regular HDR ?

Hancock Jose

Jan 12, 2022

Replying to

No entiendo tu respuesta para los que no aceptemos la opción del divisor, que tenemos que hacer, ponernos en contacto con equipo de soporte para que???, va a tomar nota de nuestro pedido y tenerlo presente para reemplazar caja 2.0 por caja 2.1 cuando este solucionado el problema???. Para que tenemos que ponernos en contacto con soporte, si ya lo estamos comunicando aqui. En mi caso, no quiero divisor, así que esperare al reemplazo de la nueva caja 2.1.... o dime como debo de actuar o que debo de hacer. Ya comunique aqui y en el grupo de Lytmi de Facebook que quiero para mi problema. Si debo de informa a alguien mas dime a quien y que decirle. Gracias.

watsthadealioo

Jan 12, 2022

Replying to

@Jack the problem is, to you and your team, HDR is working. To all the customers it’s not. Why do you ask? Because it was marketed at being able to work and produce accurate colors. although it turns on, it doesn’t work as intended. every influencer and their videos/review the posted did not mentioned ”a brighter image due to the nature of HDR” ALL the videos showed colors that were accurate.

Ill see if the new boxes fixes anything, if it doesn’t, I’ll ask for a full refund, if that’s denied, I’ll do a reverse charge.

Patrick Swigert

Jan 12, 2022

I just hope they have sent the splitter I need for the first order and I hope it is true that it will be included in the second order since all my tvs are the same samsung, I wish they would send out information on splitter shipments like a tracking number or maybe they packed the other splitter with the second box coming, any way I would like to track and see that two are coming. I have no problem, just waiting on my two splitters

Patrick Swigert

Jan 11, 2022

My 2.o did not come with splitter and I went through every option I could to get HDR or Dolby and it cannot happen, they said I didn't need splitter but I do according to Samsung, so they agreed to ship one to me, I hope they have and I have a second one coming.

watsthadealioo

Jan 12, 2022

Replying to

@Patrick Swigert @Patrick Swigert they are shipping you a splitter or a new box ? I’m getting shipped a new box that I was told from customer support, doesn’t need a splitter. But everything on this forum tells me a different story. @Jack is saying we still need the splitter. I want him to clarify if the firmware is updatable. If not, then my unit can‘t process HDR correctly, which means I was sold a product that can not perform to what was marketed and advertised. We have bait and switch laws in the USA. This can potentially be that case if the firmware is not updatable. basically we are product testers that paid full price for the item. Jack and customer support aren’t even on the same page. Poor communication within a company is a telling sign.

I hope everything works out, but I need my original answers addressed. If they go unaddressed I will take the next steps and contact my credit card company.

watsthadealioo

Jan 10, 2022

@Jack so the people that bought the first batch of sync boxes are out of luck when it comes to HDR? if Firmware can’t be updated will we all be provided with replacement sync boxes?

i have a replacement sync box coming because my original one wouldn’t respond to on and off commands. I was told from customer service that the replacement box didn’t need a splitter for Dolby vision to work.

I feel like the first batch of buyers that paid full price for the product are being used as product testers. There are way too many bugs and problems for it to be a final retail product. I want HDR to work. I bought it originally because it was marketed as working.

please let me know what’s going on so I can deal with my credit card company.

is a splitter needed for Dolby vision on the new boxes? is firmware not updatable on the original boxes?

Hancock Jose

Jan 10, 2022

Replying to

I think the same, I have everything installed on my tv and I don't want a splitter and another device behind my tv. I hope that to those affected by box 2.0, Lytmi complies and replaces only the box (as long as it is solved and working), since my strips are glued to the tv and I am not going to move the tv again, until everything is solved , or the anchors fall, which are already beginning to take off. I hope they solve these problems soon, buy for their specifications on their pages and for the reviews of the youtubers and it turns out that it does not work as advertised. We encourage you on your return to work and hope for solutions soon.