@Lytmi I did!!! and did not worked, see my original post above.

@Jack, some of us have TV set flush to the wall with no space to place Neo box behind it so we need to run light cables farther than currently available, what do you recommend for this situation, i am sure I am not the 1st nor the last that wants to have a clean set up with cables running behind wall to an AV media furniture beneath it.

Same issue for me, reset button does not work at all, and ligthts are stuck on white, devices does not connect to wi-fi. I use a couple of high quality USB extension cord. The only explanation I see is that the extension is causing some attenuation of USB voltage that is throwing the device completely out of whack. This sucks as I cannot put the device behind the TV (flush mount) and don't want to route an HDMI in and another one out just to connect the freeking device. @Lytmi, what's the work around for this situation?