Any video feedback?

Hi there, any video feedback? Compared with SDR, HDR is white light brightening.HDR light color will be faded and lighter than SDR.

Hi there, plz kindly attach your order number and a small video to our support and we would get back to you ASAP. Or you can let us know your order number then we would reach you via email.

The 2.1 details has not announced yet:)) Plz stay tuned on us😀

Pleasure to help. And from your first picture, only the bottom light cannot light up. May I know if only the bottom light have issue on the black bar refill? Any video feedback?

Hello there, The 2.1 version is literally on the wayyyyy! We will keep it updated and feel free to join our FB gourp to catch up the latest trend:)) FB: https://www.facebook.com/groups/976102942951302/ 1) The technical things and algorithm is hard to explain but our R&D do improve a lots to reduce the failure probability. 2) Neo 2.0 do support HDR and we do have the related explanation and studies about the HDR problem. It's normal for HDR colors to display faintly. Compared with SDR, HDR is white light brightening.HDR light color will be faded and lighter than SDR. Because HDR and DV has increased white light, and it leads to a little chromatic aberration. We are working hard to improve the saturation and optimize it. 3) Neo 2.0 support up to 4k60 hz. Technically speaking, it supports your nvidia shield to allow the streaming sites you mentioned. 4) For the black bars refill, the R&D team considers that the source of the movie is either 21:9 or 16:9 ratio. (Only the black bars refill algorithm is added on the top and bottom sides)  Hope the information helps!

Hi there, Thx for your great support:)) You can follow our latest trend on FB group: https://www.facebook.com/groups/lytmi

Hi there, Thx for the providing information. May I know if all video does not work the bottom bar? For the black bars refill, the R&D team considers that the source of the movie is either 21:9 or 16:9 ratio. (Only the black bars refill algorithm is added on the top and bottom sides)  Judging from the aspect ratio, it is caused by switching back and forth between 16:9 and 21:9. May I kindly know if this happens in any video or mode? Is it possible to fix the aspect ratio?

Hi Nick， Thanks for your feedback. We are responsible for any quality related issue in 18 months. Plz kindly contact our support to cover the warranty. Plus, plz also attached the issue video so we can better confirm the problems and provide suggestions.

Hi there, any video feedback? Or have you tried to reach our support via email with your order number and problem? support@ilytmi.com

Hi there, have you tried to reconnect NEO and replug it in other outlet to try? Plz contact our support via email with your order number and problems. support@ilytmi.com

Hiii there, May I know if you have reconnect the device and repower it? Let the box reactive might solve the issue. The slight latency exists for a reason. It evolves something like "Softening Algorithms". And the necessity to introduce the softening algorithms, or put it another way, the slight latency is to make sure when the onscreen content changes even rapidly , the lights will sync the colors and effects in a way that’s is eyes-friendly by making a softening transition by reducing the dazzling effects on the eyes if the lights flash rapidly. There are three screen sync modes in the app you can try: ●Weak Mode: fit best with TV series, cartoons, (advised mode for the young and the old) ●Normal Mode: fit best with movies, games, etc., (mostly used mode for most people) ●High Mode: fit best with games (advised mode for those who has high demand in synchronization effect) Anyway, thanks for your feedback and the sharing. It would be nice to have video feedback so we can better provide suggestions:))

Hi there, any video feedback?

Hi, due to the complex and diverse use environment, the life of the stickers may be affected. I suggest you could use 3M stickers or double side tape for it

@Colin Menzel Dear, I am afraid it does not relate to the WIN11 issue and the latest software has been optimized. Plz download it on our website.

Hi, Due to the material of the bracket, its smooth surface has little friction, resulting in the tapes can not be well bonded. It may also affect the stickers life due to heat after working for a period of time. Plus, the light strips weight is also an issue for the holding. You can purchase similar clips or holders for the fixing issue. Or you can apply more double side tape for the fixing.

@nike-cola Have you tried to replace the HDMI cables for connection? And it would be better to use a shorter HDMI cable. It might also be related to the length of the cable. Too long HDMI cable can also cause signal instability. If you have any issue, please feel free to contact our support email with your order number. support@ilytmi.com

@jigsawpr Sure:)) Stay tuned.

AVR may not support two outputs with different resolutions or may not recognize the Neo Sync Box.  We suggest you use the simple connection without the receiver.

Hi there, please contact our support via email to get the software guidance.