Hi there, A poor network will cause the connection to time out. -Check the network status. Make sure the Internet is available. Try to move the router closer to NEO sync box. -Check the WIFI Indicator and the Mode Indicator on NEO. If the WIFI indicator did not light up, it means the sync box did not recognize the light strips. -Check whether the two light strips are connected well. Make sure the phone's Bluetooth, GPS/Locations and WIFI are all turned on, and WIFI must use the 2.4 G frequency network. Try again. Feel free to contact our support email if you have any question. support@ilytmi.com

Hi there, Neo sync box can only work via external HDMI device. And it cannot be used to sync with any internal TV APP. Please make sure it has the INPUT source for Video mode. Since NEO detect the relevant RGBIC and virtually put them into the algorithm to do the automatic calculation to correctly reproduce the colors at possible sections. Guidance video: https://www.youtube.com/watch?v=vwK-U548RcI&t=285s Hope it helps!

Hi there, A poor network will cause the connection to time out. Check the network status. Make sure the Internet is available. Try to move the router closer to NEO sync box. Make sure the phone's Bluetooth, GPS/Locations and WIFI are all turned on, and WIFI must use the 2.4 G frequency network. Try again.

May I have your order number since we cannot track your order under your user name or email in this forums. We're not scam and we're responsible for our products. We sincerely apologize if we put you in an unpleasant using experience, but we do value wach customer's voice. You can also check others' lytmi set up and light in our forums. If your NEO has quality issue, we are responsible for it. May I know if you have reached our support team via email?

Neo 2.0 supports:))

Hi there, It might relate to the connection way. Plz try the following setup methods: Setup 1: HDMI media device > NEO sync box > receiver/soundbar > TV Disable ARC bypass Setup 2: HDMI media device > receiver/soundbar > NEO sync box > TV Enable ARC bypass. If Music mode doesn’t work, set your receiver’s audio output to both speakers and TV. Setup 3: HDMI media device > NEO sync box > TV > receiver/soundbar Disable ARC bypass Due to the various specification of soundbars or devices, it might not be compatible with Dolby Atoms, but some of our users can use Atoms by setting the devices. We also suggest you visit our FB group to catch up more users' using tips.

Hi there, if you had checked our #Lytmisetup rules you'll understand this campaign is designed for those who had NEO and we judge by the setup. It's a reward. For your case, I am sorry you did not have good using experience and we had explained that situation for the washed out color before. And due to various using devices, like TV, input devices and even the bg wall might affect the lighting. Thanks for participating in our campaign and we will launch more in the future.

Hi there, Neo 2.0 supports ARC bypassing. Plz try the following setup methods: Setup 1: HDMI media device > NEO sync box > receiver/soundbar > TV Disable ARC bypass Setup 2: HDMI media device > receiver/soundbar > NEO sync box > TV Enable ARC bypass. If Music mode doesn’t work, set your receiver’s audio output to both speakers and TV. Setup 3: HDMI media device > NEO sync box > TV > receiver/soundbar Disable ARC bypass

They're all on the way. Kindly stay tuned:))

Hi there, Have you checked the connection with the light and the controller? Please reconnect the controller and unplug the power cord, then reconnect after 5S-10S. Let it reactivate. Or try to re-install Lytmi Software. If it still does not work, feel free to contact our support team via email: support@ilytmi.com

Hi there, Thanks for your feedback and suggestions. We suggest you move the light strips slightly away the screen edge so can cover the whole screen. Plus, could you attach some pictures or videos feedback so we can better analyse it? Many thanks!

Amazing! It would be nice to show some brighter videos :D

Sure you can! You can select various modes and colors on Lytmi APP. Refer to the video: https://www.youtube.com/watch?v=vwK-U548RcI&t=468s

Thanks for sharing! May I know your input device? So have you tried other modes to check the color?

Plz contact our support via email with your order number and brief issue. We are responsible for any quality related issue in 18 months. Our customer team will get you back ASAP. support@ilytmi.com

Exactly. If you don't cut the light strip to fit your screen properly, the color might cannot match accurately

REAL home theater!!!

Hello there, may I know if you had receiver or sound bar? Could you kindly try the simple connection without the receiver to check if Neo can work with your TV and Input device? If you have receiver, it might relate to the connection way. Plz try the following setup methods: Setup 1: HDMI media device > NEO sync box > receiver/soundbar > TV Disable ARC bypass Setup 2: HDMI media device > receiver/soundbar > NEO sync box > TV Enable ARC bypass. If Music mode doesn’t work, set your receiver’s audio output to both speakers and TV. Setup 3: HDMI media device > NEO sync box > TV > receiver/soundbar Disable ARC bypass Plz kindly check if the above connection diagram works with your deivces and feel free to contact our support with your problems via email: support@ilytmi.com

Then why not give Lytmi a try?😄

lovely!